Cloud - Enterprise - v11.1 (>11.2 at end of month)
I recently enabled the Email Archiving in production after being impressed with it in sandbox. I am mainly using it to BCC the archiving email for certain Automated Process Definition (process email templates) related to our cases, rma's... It means our support folk now have visiblitly of the rma when email automatically, and things like the email notifications to customers when we recieve or ship things. It's really cool for that especially with the new Interactions dashlet.
However, in production I am now getting a number of empty cases being created :-(
They are created by the email archiving user:
And in audit log, SNIP:
They do not even have an email related to them:
and looking at emails in the Email module the times don't match the created time of the case?
I know I can delete them (I have a dashlet on my admin dash for this)...
- Does anyone know what I can investigate next???