• Cases Recordview sometimes not rendering for one specific user

    Without apparent pattern, one specific user (out of around 40 total) has been opening Case recordview to sometimes find that the entire "main pane" section, containing all fields as well as the edit button, have not been rendered in the browser. The entire…
  • Create Email (compose.js) - how do I access the pre-populated contacts from the render function?

    Hello, For context: I am attempting to extend compose.js to set up some default values based on the number of contacts initially added. I am creating the email from the email subpanel on a case, which adds the case contacts into the email recipients by…
  • Cannot add related Account and Contact to a Case record on a custom API endpoint

    I have a working custom REST API endpoint in Sugar 7.8 and I even created Note records to test that it works. This endpoint does not require authentication but sets the global $current_user to the system user in order to allow the use of BeanFactory.…