Need Help : Installing SugarCRM v7.8

Question

I am new to SugarCRM and trying to install v7.8. I am referring to

https://support.sugarcrm.com/Documentation/Sugar_Versions/7.8/Ent/Installation_and_Upgrade_Guide/

During the installation, "Database Configuration & Elastic Search page", I am getting an error

Warning: require_once(vendor/ruflin/elastica/lib/Elastica/Connection/Strategy/StrategyFactory.php): failed to open stream: No such file or directory in /var/www/html/sugarcrmdev/include/utils/autoloader.php on line 360
Fatal error: require_once(): Failed opening required 'vendor/ruflin/elastica/lib/Elastica/Connection/Strategy/StrategyFactory.php' (include_path='/var/www/html/sugarcrmdev:/var/www/html/sugarcrmdev/vendor:.:/usr/share/pear:/usr/share/php') in /var/www/html/sugarcrmdev/include/utils/autoloader.php on line 360

I found that Connection/Strategy/StrategyFactory.php does not exists.

I have installed Elastic Search v1.7.5 using rpm as per supported platforms page and verified the version as well by hitting "http://localhost:9200".

I had a look at support page as well,

https://support.sugarcrm.com/Knowledge_Base/Installation_Upgrade/Installing_and_Administering_Elasticsearch_for_Sugar_7/…

i dont have the file "elasticsearch.yml" as well.

So, probably, i am missing some pre-installation step which I am not able to figure out. Can someone please guide me as to what i could be missing.

thanks a lot.

Yashbir Sachdev · Accepted Answer

Hi Yashbir,

I confirmed that this file is part of the normal installation package so I assume there was either an error when extracting the files to the server or with the package itself.

Based on that I'd recommend the following steps:

Download a new 7.8 .zip installer from the download store
Make sure you have proper permissions on the server
Extract the .zip file
Confirm if vendor/ruflin/elastica/lib/Elastica/Connection/Strategy/StrategyFactory.php exists
Run the installer again

Let me know if that solved it or if you still get an error.

Thanks,

Dennis