Error during upgrade from 10.0.2 to 10.0.4

Hello Technical Team , 

Can you validate that your PHP version is 7.3?

It was the supported platform for Sugar 10.0.X, and I was scanning old cases and came across a similar issue being caused by a customer using a more recent PHP version for that Sugar version. 

Can you check that and let us know?

Cheers, 

André 

Hi Andre Serrazina 

Thanks for your quick reply.

i chekced my php version, it is 

• PHP version: 7.3.23

Hello Technical Team , 


Thanks for the quick check. 
As your PHP version is ok and the files mentioned are Sugar stock files, I believe the best step forward is to disable the notice errors, run the health check and the upgrader, and then enable them again. 

You can check this link on how to do that. 
Let us know if this allows you to run the upgrade successfully. 

I hope this helps. 

Cheers, 

André 

Hello Technical Team , 


Thanks for the quick check. 
As your PHP version is ok and the files mentioned are Sugar stock files, I believe the best step forward is to disable the notice errors, run the health check and the upgrader, and then enable them again. 

You can check this link on how to do that. 
Let us know if this allows you to run the upgrade successfully. 

I hope this helps. 

Cheers, 

André 

Hi Andre Serrazina 
Thanks for your valuable suggestion, we upgraded system successfully.

Please be informed, we alrady upgraded further versions as per sugar upgrade path

currently we are on version 12.0.0, we have tested thourghly all the system working as expected.

but when we tried to upgrade it from 12.0.0 to 12.0.3 again we have encountered the issue during health check

export log button is not populated that's why we unable to reach the server logs

SS for your reference.


Please suggest

Thanks

Hello Technical Team , 

I’m glad to see progress being made on the process! However, I noticed that you’ve landed on version 12.0.0, and I wanted to check if you’re following the recommended upgrade path. According to the guidelines, the correct sequence should be:

10.0.x > 10.0.6 > 11.0.3 > 11.0.6 > 12.0.3

It’s important to ensure this path is followed to avoid potential issues.
You can find the updated upgrade path for on-site installations here:


Upgrade Paths for On-Site Installations


Additionally, if you’re on the Professional version, there’s an extra step to take before moving from version 11 to 12. Specifically, you’ll need to convert your version to Enterprise before continuing with the upgrades. Details on that process can be found here:

I hope this information helps you refine your upgrade strategy. Once you confirm that you’re on the correct path, if you still encounter the same error, I’d recommend checking the PHP error log for a FATAL entry.

This should provide more details about what stopped the upgrade process.

If you’re unable to resolve the issue, feel free to share the error log here—I’d be happy to take a look and assist further.

Cheers,
André