Hi all.
We have recently upgraded lots of customers from V13 > V14. However it's recently been noted that the "Escalate" button is missing from the dropdown.
I think I've narrowed this down to being because we have a custom record.php from studio here - custom/modules/Cases/clients/base/views/record.
I can "manually" add the button to the record.php, but this doesn't seem right. Am I missing something here as I'd expect the upgrade to automatically add any buttons to custom record.php files.
Thanks,
Daniel