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Custom Record.php blocking Escalate button after upgrade

Daniel Hill

Hi all.

We have recently upgraded lots of customers from V13 > V14. However it's recently been noted that the "Escalate" button is missing from the dropdown. 

I think I've narrowed this down to being because we have a custom record.php from studio here - custom/modules/Cases/clients/base/views/record.

I can "manually" add the button to the record.php, but this doesn't seem right. Am I missing something here as I'd expect the upgrade to automatically add any buttons to custom record.php files.

Thanks,

Daniel

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    Hi  ,

    The record view is basically an array, the ['buttons'] sub-array, and in particular the ['actiondropdown'] sub-array within that, controls what you see in the as the actions menu.

    That is where the "Escalate" button lives, in the default Cases record view ( see: modules/Cases/clients/base/views/record/record.php ); it's the second element in the array at $viewdefs['Cases']['base']['view']['record']['buttons'][actiondropdown']['buttons']

                    [
                    'type' => 'escalate-action',
                    'event' => 'button:escalate_button:click',
                    'name' => 'escalate_button',
                    'label' => 'LBL_ESCALATE_BUTTON_LABEL',
                    'acl_action' => 'create',
                ],

    If your custom view overrides the buttons too, as mine does, then any new ones that are added don't automatically get populated.

    I know, it's a bit odd since sugar DOES add new fields to our custom views, like the "is_escalated" badge that was automatically inserted into the ['panel_header'] of the view.

    If you don't mind working in code, you will simply have to add the escalate button code found in the standard view to your custom code in the$viewdefs['Cases']['base']['view']['record']['buttons'][actiondropdown']['buttons'] section of the array and do a QRR for the Escalate option to show in your actions menu.

    If you don't work in code, then I guess you have two options: restore the default layout of your Cases module from Studio and then re-customize your layout to what you wanted it to be, or ask support to add the Escalate button to your custom view and let them do it through code.

    FrancescaS

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  • 0

    Hi  ,

    The record view is basically an array, the ['buttons'] sub-array, and in particular the ['actiondropdown'] sub-array within that, controls what you see in the as the actions menu.

    That is where the "Escalate" button lives, in the default Cases record view ( see: modules/Cases/clients/base/views/record/record.php ); it's the second element in the array at $viewdefs['Cases']['base']['view']['record']['buttons'][actiondropdown']['buttons']

                    [
                    'type' => 'escalate-action',
                    'event' => 'button:escalate_button:click',
                    'name' => 'escalate_button',
                    'label' => 'LBL_ESCALATE_BUTTON_LABEL',
                    'acl_action' => 'create',
                ],

    If your custom view overrides the buttons too, as mine does, then any new ones that are added don't automatically get populated.

    I know, it's a bit odd since sugar DOES add new fields to our custom views, like the "is_escalated" badge that was automatically inserted into the ['panel_header'] of the view.

    If you don't mind working in code, you will simply have to add the escalate button code found in the standard view to your custom code in the$viewdefs['Cases']['base']['view']['record']['buttons'][actiondropdown']['buttons'] section of the array and do a QRR for the Escalate option to show in your actions menu.

    If you don't work in code, then I guess you have two options: restore the default layout of your Cases module from Studio and then re-customize your layout to what you wanted it to be, or ask support to add the Escalate button to your custom view and let them do it through code.

    FrancescaS

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