Hi,
Can somebody please help to create a case with attachments using Sugar API?
I want to create a case having an attachment and then i want to retrieve it back on some case detail page.
I am creating cases using Curl.
Thank you
Hi,
Can somebody please help to create a case with attachments using Sugar API?
I want to create a case having an attachment and then i want to retrieve it back on some case detail page.
I am creating cases using Curl.
Thank you
Hi Rana Awais ,
If you have access to Sugar the best would be to create a case with attachments and review the endpoints triggered by the Graphic User Interface.
The endpoint to use would be the regular POST endpoint for the Cases module:
yourURL/.../Cases
The payload should look something like this:
{
"deleted": false,
"pending_processing": false,
"portal_viewable": true,
"is_escalated": false,
"perform_sugar_action": false,
"assigned_user_id": "38dec278-f49d-4e63-9cb9-7deb78a8a3bc",
"priority": "P1",
"type": "Administration",
"source": "",
"status": "New",
"attachments": {
"create": [
{
"_link": "attachments",
"name": "running_shoes .jpg",
"filename_guid": "18d0ea5c-3496-11ef-864c-02a5a97c2d5e",
"filename": "running_shoes .jpg",
"file_mime_type": "image/jpeg",
"file_size": 21616,
"file_ext": "jpg",
"portal_flag": true,
"deleted": false,
"embed_flag": false,
"entry_source": "internal",
"attachment_flag": false,
"sync_key": null
}
],
"add": [],
"delete": []
},
"team_name": [
{
"id": "1",
"display_name": "Global",
"name": "Global",
"name_2": "",
"primary": true,
"selected": false
}
],
"name": "test",
"account_id": "9eb80996-f1a4-11ee-b2d6-0684a87b501c",
"accounts": {
"id": "9eb80996-f1a4-11ee-b2d6-0684a87b501c",
"value": "International Art Inc",
"name": "International Art Inc",
"date_entered": "2024-04-03T11:24:05+01:00",
"date_modified": "2024-06-21T12:16:02+01:00",
"created_by": "1",
"billing_address_city": "Denver",
"billing_address_country": "USA",
"phone_office": "(622) 103-6893",
"locked_fields": [],
"assigned_user_id": "seed_max_id",
"assigned_user_name": "Max Jensen",
"assigned_user_link": {
"full_name": "Max Jensen",
"id": "seed_max_id",
"_acl": {
"fields": [],
"_hash": "654d337e0e912edaa00dbb0fb3dc3c17"
}
},
"email": [
{
"email_address": "kid.sales.sales@example.edu",
"primary_address": true,
"reply_to_address": false,
"invalid_email": false,
"opt_out": false,
"email_address_id": "9eb5ade0-f1a4-11ee-b258-0684a87b501c"
},
{
"email_address": "beans98@example.it",
"primary_address": false,
"reply_to_address": false,
"invalid_email": false,
"opt_out": false,
"email_address_id": "9eb66d8e-f1a4-11ee-a885-0684a87b501c"
}
],
"_acl": {
"fields": {}
},
"_erased_fields": [],
"_module": "Accounts"
}
}
Can you let me know if this leads you on the correct direction?
Cheers,
André
Thank you Andre Serrazina for you reply
but I don't have the same response as you posted. I have this one
{
"id": "a7c0df4a-3466-11ef-",
"name": "",
"date_entered": "2024-06-27T02:21:37-07:00",
"date_modified": "<td>2024-06-27T05:57:54-07:00</td>",
"modified_user_id": "0eee35f4-ffaf-",
"modified_by_name": "Awais",
"modified_user_link": {
"full_name": "Atha",
"id": "0eee35f4-ffaf-11e6-87d4-",
"_acl": {
"fields": {
"user_name": {
"write": "no",
"create": "no"
},
"user_hash": {
"read": "no",
"write": "no",
"create": "no"
},
"system_generated_password": {
"read": "no",
"write": "no",
"create": "no"
},
"pwd_last_changed": {
"read": "no",
"write": "no",
"create": "no"
},
"authenticate_id": {
"read": "no",
"write": "no",
"create": "no"
},
"sugar_login": {
"read": "no",
"write": "no",
"create": "no"
},
"is_admin": {
"write": "no",
"create": "no"
},
"external_auth_only": {
"read": "no",
"write": "no",
"create": "no"
},
"last_login": {
"read": "no",
"write": "no",
"create": "no"
},
"title": {
"write": "no",
"create": "no"
},
"department": {
"write": "no",
"create": "no"
},
"status": {
"write": "no",
"create": "no"
},
"license_type": {
"write": "no",
"create": "no"
},
"portal_only": {
"read": "no",
"write": "no",
"create": "no"
},
"show_on_employees": {
"read": "no",
"write": "no",
"create": "no"
},
"employee_status": {
"write": "no",
"create": "no"
},
"reports_to_id": {
"write": "no",
"create": "no"
},
"reports_to_name": {
"write": "no",
"create": "no"
},
"reports_to_link": {
"write": "no",
"create": "no"
},
"is_group": {
"read": "no",
"write": "no",
"create": "no"
}
},
"admin": "no",
"developer": "no",
"edit": "no",
"delete": "no",
"import": "no",
"massupdate": "no",
"create": "no",
"_hash": ""
}
},
"created_by": "0eee35f4-ffaf-11e6-87d4-",
"created_by_name": "Athar Uddin",
"created_by_link": {
"full_name": "Athar Uddin",
"id": "0eee35f4-ffaf-11e6-87d4-",
"_acl": {
"fields": {
"user_name": {
"write": "no",
"create": "no"
},
"user_hash": {
"read": "no",
"write": "no",
"create": "no"
},
"system_generated_password": {
"read": "no",
"write": "no",
"create": "no"
},
"pwd_last_changed": {
"read": "no",
"write": "no",
"create": "no"
},
"authenticate_id": {
"read": "no",
"write": "no",
"create": "no"
},
"sugar_login": {
"read": "no",
"write": "no",
"create": "no"
},
"is_admin": {
"write": "no",
"create": "no"
},
"external_auth_only": {
"read": "no",
"write": "no",
"create": "no"
},
"last_login": {
"read": "no",
"write": "no",
"create": "no"
},
"title": {
"write": "no",
"create": "no"
},
"department": {
"write": "no",
"create": "no"
},
"status": {
"write": "no",
"create": "no"
},
"license_type": {
"write": "no",
"create": "no"
},
"portal_only": {
"read": "no",
"write": "no",
"create": "no"
},
"show_on_employees": {
"read": "no",
"write": "no",
"create": "no"
},
"employee_status": {
"write": "no",
"create": "no"
},
"reports_to_id": {
"write": "no",
"create": "no"
},
"reports_to_name": {
"write": "no",
"create": "no"
},
"reports_to_link": {
"write": "no",
"create": "no"
},
"is_group": {
"read": "no",
"write": "no",
"create": "no"
}
},
"admin": "no",
"developer": "no",
"edit": "no",
"delete": "no",
"import": "no",
"massupdate": "no",
"create": "no",
"_hash": "9f4d3aa34f6c64d92457d5ffce1153d6"
}
},
"description": "test",
"deleted": false,
"case_number": "<td>35396</td>",
"type": "",
"status": "<td>New</td>",
"priority": "",
"resolution": "",
"work_log": "",
"follow_up_datetime": "",
"widget_follow_up_datetime": "",
"resolved_datetime": "",
"hours_to_resolution": 0.73,
"business_hours_to_resolution": 0.73,
"pending_processing": false,
"account_name": "stonefly1",
"accounts": {
"name": "stonefly1",
"id": "91fde5ce-345f-11ef-9efe-06be4ff698d4",
"_acl": {
"fields": {
"dri_workflow_template_id": {
"create": "no",
"write": "no",
"license": "no"
},
"dri_workflow_template_name": {
"create": "no",
"write": "no",
"license": "no"
}
},
"admin": "no",
"developer": "no",
"delete": "no",
"import": "no",
"export": "no",
"massupdate": "no",
"_hash": "fa530dfc673e1dd32ef98352a453e8df"
},
"service_level": ""
},
"account_id": "91fde5ce-345f-11ef-",
"service_level": "",
"business_center_name": "",
"business_centers": {
"name": "",
"id": "",
"_acl": {
"fields": {
"id": {
"write": "no",
"create": "no"
},
"name": {
"write": "no",
"create": "no"
},
"date_entered": {
"write": "no",
"create": "no"
},
"date_modified": {
"write": "no",
"create": "no"
},
"modified_user_id": {
"write": "no",
"create": "no"
},
"modified_by_name": {
"write": "no",
"create": "no"
},
"created_by": {
"write": "no",
"create": "no"
},
"created_by_name": {
"write": "no",
"create": "no"
},
"description": {
"write": "no",
"create": "no"
},
"deleted": {
"write": "no",
"create": "no"
},
"created_by_link": {
"write": "no",
"create": "no"
},
"modified_user_link": {
"write": "no",
"create": "no"
},
"activities": {
"write": "no",
"create": "no"
},
"timezone": {
"write": "no",
"create": "no"
},
"address_street": {
"write": "no",
"create": "no"
},
"address_city": {
"write": "no",
"create": "no"
},
"address_state": {
"write": "no",
"create": "no"
},
"address_postalcode": {
"write": "no",
"create": "no"
},
"address_country": {
"write": "no",
"create": "no"
},
"business_holidays": {
"write": "no",
"create": "no"
},
"business_center_accounts": {
"write": "no",
"create": "no"
},
"business_center_cases": {
"write": "no",
"create": "no"
},
"business_center_contacts": {
"write": "no",
"create": "no"
},
"business_center_leads": {
"write": "no",
"create": "no"
},
"business_center_users": {
"write": "no",
"create": "no"
},
"geocode_status": {
"write": "no",
"create": "no"
},
"following": {
"write": "no",
"create": "no"
},
"following_link": {
"write": "no",
"create": "no"
},
"my_favorite": {
"write": "no",
"create": "no"
},
"favorite_link": {
"write": "no",
"create": "no"
},
"tag": {
"write": "no",
"create": "no"
},
"tag_link": {
"write": "no",
"create": "no"
},
"commentlog": {
"write": "no",
"create": "no"
},
"commentlog_link": {
"write": "no",
"create": "no"
},
"locked_fields": {
"write": "no",
"create": "no"
},
"locked_fields_link": {
"write": "no",
"create": "no"
},
"sync_key": {
"write": "no",
"create": "no"
},
"assigned_user_id": {
"write": "no",
"create": "no"
},
"assigned_user_name": {
"write": "no",
"create": "no"
},
"assigned_user_link": {
"write": "no",
"create": "no"
},
"team_id": {
"write": "no",
"create": "no"
},
"team_set_id": {
"write": "no",
"create": "no"
},
"acl_team_set_id": {
"write": "no",
"create": "no"
},
"team_count": {
"write": "no",
"create": "no"
},
"team_name": {
"write": "no",
"create": "no"
},
"acl_team_names": {
"write": "no",
"create": "no"
},
"team_link": {
"write": "no",
"create": "no"
},
"team_count_link": {
"write": "no",
"create": "no"
},
"teams": {
"write": "no",
"create": "no"
},
"is_open_sunday": {
"write": "no",
"create": "no"
},
"sunday_open_hour": {
"write": "no",
"create": "no"
},
"sunday_open_minutes": {
"write": "no",
"create": "no"
},
"sunday_close_hour": {
"write": "no",
"create": "no"
},
"sunday_close_minutes": {
"write": "no",
"create": "no"
},
"is_open_monday": {
"write": "no",
"create": "no"
},
"monday_open_hour": {
"write": "no",
"create": "no"
},
"monday_open_minutes": {
"write": "no",
"create": "no"
},
"monday_close_hour": {
"write": "no",
"create": "no"
},
"monday_close_minutes": {
"write": "no",
"create": "no"
},
"is_open_tuesday": {
"write": "no",
"create": "no"
},
"tuesday_open_hour": {
"write": "no",
"create": "no"
},
"tuesday_open_minutes": {
"write": "no",
"create": "no"
},
"tuesday_close_hour": {
"write": "no",
"create": "no"
},
"tuesday_close_minutes": {
"write": "no",
"create": "no"
},
"is_open_wednesday": {
"write": "no",
"create": "no"
},
"wednesday_open_hour": {
"write": "no",
"create": "no"
},
"wednesday_open_minutes": {
"write": "no",
"create": "no"
},
"wednesday_close_hour": {
"write": "no",
"create": "no"
},
"wednesday_close_minutes": {
"write": "no",
"create": "no"
},
"is_open_thursday": {
"write": "no",
"create": "no"
},
"thursday_open_hour": {
"write": "no",
"create": "no"
},
"thursday_open_minutes": {
"write": "no",
"create": "no"
},
"thursday_close_hour": {
"write": "no",
"create": "no"
},
"thursday_close_minutes": {
"write": "no",
"create": "no"
},
"is_open_friday": {
"write": "no",
"create": "no"
},
"friday_open_hour": {
"write": "no",
"create": "no"
},
"friday_open_minutes": {
"write": "no",
"create": "no"
},
"friday_close_hour": {
"write": "no",
"create": "no"
},
"friday_close_minutes": {
"write": "no",
"create": "no"
},
"is_open_saturday": {
"write": "no",
"create": "no"
},
"saturday_open_hour": {
"write": "no",
"create": "no"
},
"saturday_open_minutes": {
"write": "no",
"create": "no"
},
"saturday_close_hour": {
"write": "no",
"create": "no"
},
"saturday_close_minutes": {
"write": "no",
"create": "no"
},
"address": {
"write": "no",
"create": "no"
},
"sunday_hours": {
"write": "no",
"create": "no"
},
"monday_hours": {
"write": "no",
"create": "no"
},
"tuesday_hours": {
"write": "no",
"create": "no"
},
"wednesday_hours": {
"write": "no",
"create": "no"
},
"thursday_hours": {
"write": "no",
"create": "no"
},
"friday_hours": {
"write": "no",
"create": "no"
},
"saturday_hours": {
"write": "no",
"create": "no"
}
},
"admin": "no",
"developer": "no",
"edit": "no",
"delete": "no",
"import": "no",
"massupdate": "no",
"create": "no",
"_hash": "7b28cd3c934e75eb9e51e00f499f647a"
}
},
"business_center_id": "",
"source": "",
"request_close": false,
"request_close_date": "",
"portal_viewable": true,
"widget_status": "",
"primary_contact_name": "",
"case_contact": {
"name": "",
"id": "",
"_acl": {
"fields": {
"dri_workflow_template_id": {
"create": "no",
"write": "no",
"license": "no"
},
"dri_workflow_template_name": {
"create": "no",
"write": "no",
"license": "no"
}
},
"admin": "no",
"developer": "no",
"delete": "no",
"import": "no",
"export": "no",
"massupdate": "no",
"_hash": "fa530dfc673e1dd32ef98352a453e8df"
}
},
"primary_contact_id": "",
"action_claim": "",
"action_close": "",
"action_unassign": "",
"following": false,
"my_favorite": false,
"tag": [],
"locked_fields": [],
"sync_key": "",
"assigned_user_id": "0eee35f4-ffaf-11e6-87d4-",
"assigned_user_name": "Athar",
"assigned_user_link": {
"full_name": "Athar Uddin",
"id": "0eee35f4-ffaf-11e6-87d4-",
"_acl": {
"fields": {
"user_name": {
"write": "no",
"create": "no"
},
"user_hash": {
"read": "no",
"write": "no",
"create": "no"
},
"system_generated_password": {
"read": "no",
"write": "no",
"create": "no"
},
"pwd_last_changed": {
"read": "no",
"write": "no",
"create": "no"
},
"authenticate_id": {
"read": "no",
"write": "no",
"create": "no"
},
"sugar_login": {
"read": "no",
"write": "no",
"create": "no"
},
"is_admin": {
"write": "no",
"create": "no"
},
"external_auth_only": {
"read": "no",
"write": "no",
"create": "no"
},
"last_login": {
"read": "no",
"write": "no",
"create": "no"
},
"title": {
"write": "no",
"create": "no"
},
"department": {
"write": "no",
"create": "no"
},
"status": {
"write": "no",
"create": "no"
},
"license_type": {
"write": "no",
"create": "no"
},
"portal_only": {
"read": "no",
"write": "no",
"create": "no"
},
"show_on_employees": {
"read": "no",
"write": "no",
"create": "no"
},
"employee_status": {
"write": "no",
"create": "no"
},
"reports_to_id": {
"write": "no",
"create": "no"
},
"reports_to_name": {
"write": "no",
"create": "no"
},
"reports_to_link": {
"write": "no",
"create": "no"
},
"is_group": {
"read": "no",
"write": "no",
"create": "no"
}
},
"admin": "no",
"developer": "no",
"edit": "no",
"delete": "no",
"import": "no",
"massupdate": "no",
"create": "no",
"_hash": "9f4d3aa34f6c64d92457d5ffce1153d6"
}
},
"team_count": "",
"team_count_link": {
"team_count": "",
"id": "1",
"_acl": {
"fields": {
"id": {
"write": "no",
"create": "no"
},
"name": {
"write": "no",
"create": "no"
},
"date_entered": {
"write": "no",
"create": "no"
},
"date_modified": {
"write": "no",
"create": "no"
},
"modified_user_id": {
"write": "no",
"create": "no"
},
"modified_by_name": {
"write": "no",
"create": "no"
},
"created_by": {
"write": "no",
"create": "no"
},
"created_by_name": {
"write": "no",
"create": "no"
},
"description": {
"write": "no",
"create": "no"
},
"deleted": {
"write": "no",
"create": "no"
},
"created_by_link": {
"write": "no",
"create": "no"
},
"modified_user_link": {
"write": "no",
"create": "no"
},
"activities": {
"write": "no",
"create": "no"
},
"name_2": {
"write": "no",
"create": "no"
},
"associated_user_id": {
"write": "no",
"create": "no"
},
"private": {
"write": "no",
"create": "no"
},
"users": {
"write": "no",
"create": "no"
},
"teams_sets": {
"write": "no",
"create": "no"
},
"activities_teams": {
"write": "no",
"create": "no"
},
"following": {
"write": "no",
"create": "no"
},
"following_link": {
"write": "no",
"create": "no"
},
"my_favorite": {
"write": "no",
"create": "no"
},
"favorite_link": {
"write": "no",
"create": "no"
},
"commentlog": {
"write": "no",
"create": "no"
},
"commentlog_link": {
"write": "no",
"create": "no"
},
"locked_fields": {
"write": "no",
"create": "no"
},
"locked_fields_link": {
"write": "no",
"create": "no"
},
"sync_key": {
"write": "no",
"create": "no"
}
},
"admin": "no",
"developer": "no",
"edit": "no",
"delete": "no",
"import": "no",
"massupdate": "no",
"create": "no",
"_hash": "3541cb8277009f1189bae2b0bb2dd64b"
}
},
"team_name": [
{
"id": "1",
"name": "Global",
"name_2": "",
"primary": true,
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}
],
"source_id": "",
"source_type": "",
"source_meta": "",
"first_response_target_datetime": "",
"first_response_actual_datetime": "",
"hours_to_first_response": null,
"business_hrs_to_first_response": null,
"first_response_var_from_target": null,
"first_response_sla_met": "",
"first_response_user_id": "",
"first_response_user_name": "",
"first_response_user_link": {
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"id": "",
"_acl": {
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"write": "no",
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},
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}
},
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},
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"related_serial_numbers_c": "",
"custom_worklog_c": "",
"invoice_date_c": "",
"reason_c": "",
"contact_fax_c": "",
"contact_last_name_c": "",
"contact_first_name_c": "",
"contact_state_c": "",
"contact_phone_c": "",
"case_summary_c": "test",
"product_name_c": "",
"quantity_c": "",
"closeddate_c": "",
"contact_address_c": "",
"contact_zip_c": "",
"case_type_c": "",
"contact_email_c": "",
"contact_city_c": "",
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"rma_c": false,
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"product_family_c": "",
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"case_session_summary_c": "",
"denorm_account_name": "",
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"out_of_warranty_c": false,
"suppliedcompany_c": "",
"suppliedemail_c": "",
"suppliedname_c": "",
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}
There is no attachment section in this response, although it have one attachment.
Hello Rana Awais ,
The payload that i've shared is not the response, it's the request.
Are you being able to upload the attachments with the payload shared?
Cheers,
André
Andre Serrazina
No, I can't
Can you please help to do so?
I want to add a case with its subject line, description and attachments.
I am using Curl PHP for this
Like i wanna get the same case on some case detail page where I show its case name, description and that attachments too.
Andre Serrazina
like in this example
//Get An Attachment on a Note
$url = $instance_url . "/Notes/{$noteRecord->id}/file/filename";
It says the noteRecord->id in request
but when I get the case with the attachment there is no note_id in it.
So help me out to get the attachment attached to the case now
Hello Rana Awais ,
If you hit the GET endpoint for the case record id you should be able to retrieve the note id's in the payload:
GET https://INSTANCE_URL/rest/v11_24/Cases/ee706e92-3538-11ef-b423-0684a87b501c
As you can see here:
Thanks Andre Serrazina
I got this earlier
Andre Serrazina Can you please tell me about the chat feature between the client and the admin in the cases module?
like this 
HI Rana Awais ,
I believe you are referring to the "Case Timeline" that lists all the interactions that happened on the case, more information here:
Andre Serrazina
yes you can say case timeline
but I need to done by API like in PHP(curl)
Like you do I get case timeline using PHP curl command
Is there any way to get this?
Hello Rana Awais ,
Sure, you just need to hit the related_activities endpoint with your curl command:
For cases should be something like this:
GET https://INSTANCE_URL/rest/v11_24/Cases/CASE_ID/related_activities
A good starting point is to have a look at the request that the browser is sending and just copy is to your code:
Let me know if this is what you are looking for.
Cheers,
André
Hi Andre Serrazina
$rmaData = array( "name" => "RMA for Test Account", "description" => "RMA description", "account_id_c" => $accountId, // Assuming account_id_c is the custom field for linking account "contact_id_c" => $contactId // Assuming contact_id_c is the custom field for linking contact );
Can you please tell me that what is the custom field for linking account and contact in DNF_RMA_FORM module?
Hi Andre Serrazina
$rmaData = array( "name" => "RMA for Test Account", "description" => "RMA description", "account_id_c" => $accountId, // Assuming account_id_c is the custom field for linking account "contact_id_c" => $contactId // Assuming contact_id_c is the custom field for linking contact );
Can you please tell me that what is the custom field for linking account and contact in DNF_RMA_FORM module?
Hello Rana Awais ,
Would you mind starting a new thread with this question and add a bit more context so we know what you are referring to?
Many thanks.
Cheers,
André
Andre Serrazina
I got this
Thanks