Attachments with cases

Hi,

Can somebody please help to create a case with attachments using Sugar API?

I want to create a case having an attachment and then i want to retrieve it back on some case detail page.

I am creating cases using Curl.

Thank you

Parents
  • Hi  , 

    If you have access to Sugar the best would be to create a case with attachments and review the endpoints triggered by the Graphic User Interface.

    The endpoint to use would be the regular POST endpoint for the Cases module: 

    yourURL/.../Cases

    The payload should look something like this: 

    {
        "deleted": false,
        "pending_processing": false,
        "portal_viewable": true,
        "is_escalated": false,
        "perform_sugar_action": false,
        "assigned_user_id": "38dec278-f49d-4e63-9cb9-7deb78a8a3bc",
        "priority": "P1",
        "type": "Administration",
        "source": "",
        "status": "New",
        "attachments": {
            "create": [
                {
                    "_link": "attachments",
                    "name": "running_shoes .jpg",
                    "filename_guid": "18d0ea5c-3496-11ef-864c-02a5a97c2d5e",
                    "filename": "running_shoes .jpg",
                    "file_mime_type": "image/jpeg",
                    "file_size": 21616,
                    "file_ext": "jpg",
                    "portal_flag": true,
                    "deleted": false,
                    "embed_flag": false,
                    "entry_source": "internal",
                    "attachment_flag": false,
                    "sync_key": null
                }
            ],
            "add": [],
            "delete": []
        },
        "team_name": [
            {
                "id": "1",
                "display_name": "Global",
                "name": "Global",
                "name_2": "",
                "primary": true,
                "selected": false
            }
        ],
        "name": "test",
        "account_id": "9eb80996-f1a4-11ee-b2d6-0684a87b501c",
        "accounts": {
            "id": "9eb80996-f1a4-11ee-b2d6-0684a87b501c",
            "value": "International Art Inc",
            "name": "International Art Inc",
            "date_entered": "2024-04-03T11:24:05+01:00",
            "date_modified": "2024-06-21T12:16:02+01:00",
            "created_by": "1",
            "billing_address_city": "Denver",
            "billing_address_country": "USA",
            "phone_office": "(622) 103-6893",
            "locked_fields": [],
            "assigned_user_id": "seed_max_id",
            "assigned_user_name": "Max Jensen",
            "assigned_user_link": {
                "full_name": "Max Jensen",
                "id": "seed_max_id",
                "_acl": {
                    "fields": [],
                    "_hash": "654d337e0e912edaa00dbb0fb3dc3c17"
                }
            },
            "email": [
                {
                    "email_address": "kid.sales.sales@example.edu",
                    "primary_address": true,
                    "reply_to_address": false,
                    "invalid_email": false,
                    "opt_out": false,
                    "email_address_id": "9eb5ade0-f1a4-11ee-b258-0684a87b501c"
                },
                {
                    "email_address": "beans98@example.it",
                    "primary_address": false,
                    "reply_to_address": false,
                    "invalid_email": false,
                    "opt_out": false,
                    "email_address_id": "9eb66d8e-f1a4-11ee-a885-0684a87b501c"
                }
            ],
            "_acl": {
                "fields": {}
            },
            "_erased_fields": [],
            "_module": "Accounts"
        }
    }


    Can you let me know if this leads you on the correct direction? 
    Cheers, 

    André 

  • Thank you   for you reply

    but I don't have the same response as you posted. I have this one

    {
    "id": "a7c0df4a-3466-11ef-",
    "name": "",
    "date_entered": "2024-06-27T02:21:37-07:00",
    "date_modified": "<td>2024-06-27T05:57:54-07:00</td>",
    "modified_user_id": "0eee35f4-ffaf-",
    "modified_by_name": "Awais",
    "modified_user_link": {
    "full_name": "Atha",
    "id": "0eee35f4-ffaf-11e6-87d4-",
    "_acl": {
    "fields": {
    "user_name": {
    "write": "no",
    "create": "no"
    },
    "user_hash": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "system_generated_password": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "pwd_last_changed": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "authenticate_id": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "sugar_login": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "is_admin": {
    "write": "no",
    "create": "no"
    },
    "external_auth_only": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "last_login": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "title": {
    "write": "no",
    "create": "no"
    },
    "department": {
    "write": "no",
    "create": "no"
    },
    "status": {
    "write": "no",
    "create": "no"
    },
    "license_type": {
    "write": "no",
    "create": "no"
    },
    "portal_only": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "show_on_employees": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "employee_status": {
    "write": "no",
    "create": "no"
    },
    "reports_to_id": {
    "write": "no",
    "create": "no"
    },
    "reports_to_name": {
    "write": "no",
    "create": "no"
    },
    "reports_to_link": {
    "write": "no",
    "create": "no"
    },
    "is_group": {
    "read": "no",
    "write": "no",
    "create": "no"
    }
    },
    "admin": "no",
    "developer": "no",
    "edit": "no",
    "delete": "no",
    "import": "no",
    "massupdate": "no",
    "create": "no",
    "_hash": ""
    }
    },
    "created_by": "0eee35f4-ffaf-11e6-87d4-",
    "created_by_name": "Athar Uddin",
    "created_by_link": {
    "full_name": "Athar Uddin",
    "id": "0eee35f4-ffaf-11e6-87d4-",
    "_acl": {
    "fields": {
    "user_name": {
    "write": "no",
    "create": "no"
    },
    "user_hash": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "system_generated_password": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "pwd_last_changed": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "authenticate_id": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "sugar_login": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "is_admin": {
    "write": "no",
    "create": "no"
    },
    "external_auth_only": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "last_login": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "title": {
    "write": "no",
    "create": "no"
    },
    "department": {
    "write": "no",
    "create": "no"
    },
    "status": {
    "write": "no",
    "create": "no"
    },
    "license_type": {
    "write": "no",
    "create": "no"
    },
    "portal_only": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "show_on_employees": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "employee_status": {
    "write": "no",
    "create": "no"
    },
    "reports_to_id": {
    "write": "no",
    "create": "no"
    },
    "reports_to_name": {
    "write": "no",
    "create": "no"
    },
    "reports_to_link": {
    "write": "no",
    "create": "no"
    },
    "is_group": {
    "read": "no",
    "write": "no",
    "create": "no"
    }
    },
    "admin": "no",
    "developer": "no",
    "edit": "no",
    "delete": "no",
    "import": "no",
    "massupdate": "no",
    "create": "no",
    "_hash": "9f4d3aa34f6c64d92457d5ffce1153d6"
    }
    },
    "description": "test",
    "deleted": false,
    "case_number": "<td>35396</td>",
    "type": "",
    "status": "<td>New</td>",
    "priority": "",
    "resolution": "",
    "work_log": "",
    "follow_up_datetime": "",
    "widget_follow_up_datetime": "",
    "resolved_datetime": "",
    "hours_to_resolution": 0.73,
    "business_hours_to_resolution": 0.73,
    "pending_processing": false,
    "account_name": "stonefly1",
    "accounts": {
    "name": "stonefly1",
    "id": "91fde5ce-345f-11ef-9efe-06be4ff698d4",
    "_acl": {
    "fields": {
    "dri_workflow_template_id": {
    "create": "no",
    "write": "no",
    "license": "no"
    },
    "dri_workflow_template_name": {
    "create": "no",
    "write": "no",
    "license": "no"
    }
    },
    "admin": "no",
    "developer": "no",
    "delete": "no",
    "import": "no",
    "export": "no",
    "massupdate": "no",
    "_hash": "fa530dfc673e1dd32ef98352a453e8df"
    },
    "service_level": ""
    },
    "account_id": "91fde5ce-345f-11ef-",
    "service_level": "",
    "business_center_name": "",
    "business_centers": {
    "name": "",
    "id": "",
    "_acl": {
    "fields": {
    "id": {
    "write": "no",
    "create": "no"
    },
    "name": {
    "write": "no",
    "create": "no"
    },
    "date_entered": {
    "write": "no",
    "create": "no"
    },
    "date_modified": {
    "write": "no",
    "create": "no"
    },
    "modified_user_id": {
    "write": "no",
    "create": "no"
    },
    "modified_by_name": {
    "write": "no",
    "create": "no"
    },
    "created_by": {
    "write": "no",
    "create": "no"
    },
    "created_by_name": {
    "write": "no",
    "create": "no"
    },
    "description": {
    "write": "no",
    "create": "no"
    },
    "deleted": {
    "write": "no",
    "create": "no"
    },
    "created_by_link": {
    "write": "no",
    "create": "no"
    },
    "modified_user_link": {
    "write": "no",
    "create": "no"
    },
    "activities": {
    "write": "no",
    "create": "no"
    },
    "timezone": {
    "write": "no",
    "create": "no"
    },
    "address_street": {
    "write": "no",
    "create": "no"
    },
    "address_city": {
    "write": "no",
    "create": "no"
    },
    "address_state": {
    "write": "no",
    "create": "no"
    },
    "address_postalcode": {
    "write": "no",
    "create": "no"
    },
    "address_country": {
    "write": "no",
    "create": "no"
    },
    "business_holidays": {
    "write": "no",
    "create": "no"
    },
    "business_center_accounts": {
    "write": "no",
    "create": "no"
    },
    "business_center_cases": {
    "write": "no",
    "create": "no"
    },
    "business_center_contacts": {
    "write": "no",
    "create": "no"
    },
    "business_center_leads": {
    "write": "no",
    "create": "no"
    },
    "business_center_users": {
    "write": "no",
    "create": "no"
    },
    "geocode_status": {
    "write": "no",
    "create": "no"
    },
    "following": {
    "write": "no",
    "create": "no"
    },
    "following_link": {
    "write": "no",
    "create": "no"
    },
    "my_favorite": {
    "write": "no",
    "create": "no"
    },
    "favorite_link": {
    "write": "no",
    "create": "no"
    },
    "tag": {
    "write": "no",
    "create": "no"
    },
    "tag_link": {
    "write": "no",
    "create": "no"
    },
    "commentlog": {
    "write": "no",
    "create": "no"
    },
    "commentlog_link": {
    "write": "no",
    "create": "no"
    },
    "locked_fields": {
    "write": "no",
    "create": "no"
    },
    "locked_fields_link": {
    "write": "no",
    "create": "no"
    },
    "sync_key": {
    "write": "no",
    "create": "no"
    },
    "assigned_user_id": {
    "write": "no",
    "create": "no"
    },
    "assigned_user_name": {
    "write": "no",
    "create": "no"
    },
    "assigned_user_link": {
    "write": "no",
    "create": "no"
    },
    "team_id": {
    "write": "no",
    "create": "no"
    },
    "team_set_id": {
    "write": "no",
    "create": "no"
    },
    "acl_team_set_id": {
    "write": "no",
    "create": "no"
    },
    "team_count": {
    "write": "no",
    "create": "no"
    },
    "team_name": {
    "write": "no",
    "create": "no"
    },
    "acl_team_names": {
    "write": "no",
    "create": "no"
    },
    "team_link": {
    "write": "no",
    "create": "no"
    },
    "team_count_link": {
    "write": "no",
    "create": "no"
    },
    "teams": {
    "write": "no",
    "create": "no"
    },
    "is_open_sunday": {
    "write": "no",
    "create": "no"
    },
    "sunday_open_hour": {
    "write": "no",
    "create": "no"
    },
    "sunday_open_minutes": {
    "write": "no",
    "create": "no"
    },
    "sunday_close_hour": {
    "write": "no",
    "create": "no"
    },
    "sunday_close_minutes": {
    "write": "no",
    "create": "no"
    },
    "is_open_monday": {
    "write": "no",
    "create": "no"
    },
    "monday_open_hour": {
    "write": "no",
    "create": "no"
    },
    "monday_open_minutes": {
    "write": "no",
    "create": "no"
    },
    "monday_close_hour": {
    "write": "no",
    "create": "no"
    },
    "monday_close_minutes": {
    "write": "no",
    "create": "no"
    },
    "is_open_tuesday": {
    "write": "no",
    "create": "no"
    },
    "tuesday_open_hour": {
    "write": "no",
    "create": "no"
    },
    "tuesday_open_minutes": {
    "write": "no",
    "create": "no"
    },
    "tuesday_close_hour": {
    "write": "no",
    "create": "no"
    },
    "tuesday_close_minutes": {
    "write": "no",
    "create": "no"
    },
    "is_open_wednesday": {
    "write": "no",
    "create": "no"
    },
    "wednesday_open_hour": {
    "write": "no",
    "create": "no"
    },
    "wednesday_open_minutes": {
    "write": "no",
    "create": "no"
    },
    "wednesday_close_hour": {
    "write": "no",
    "create": "no"
    },
    "wednesday_close_minutes": {
    "write": "no",
    "create": "no"
    },
    "is_open_thursday": {
    "write": "no",
    "create": "no"
    },
    "thursday_open_hour": {
    "write": "no",
    "create": "no"
    },
    "thursday_open_minutes": {
    "write": "no",
    "create": "no"
    },
    "thursday_close_hour": {
    "write": "no",
    "create": "no"
    },
    "thursday_close_minutes": {
    "write": "no",
    "create": "no"
    },
    "is_open_friday": {
    "write": "no",
    "create": "no"
    },
    "friday_open_hour": {
    "write": "no",
    "create": "no"
    },
    "friday_open_minutes": {
    "write": "no",
    "create": "no"
    },
    "friday_close_hour": {
    "write": "no",
    "create": "no"
    },
    "friday_close_minutes": {
    "write": "no",
    "create": "no"
    },
    "is_open_saturday": {
    "write": "no",
    "create": "no"
    },
    "saturday_open_hour": {
    "write": "no",
    "create": "no"
    },
    "saturday_open_minutes": {
    "write": "no",
    "create": "no"
    },
    "saturday_close_hour": {
    "write": "no",
    "create": "no"
    },
    "saturday_close_minutes": {
    "write": "no",
    "create": "no"
    },
    "address": {
    "write": "no",
    "create": "no"
    },
    "sunday_hours": {
    "write": "no",
    "create": "no"
    },
    "monday_hours": {
    "write": "no",
    "create": "no"
    },
    "tuesday_hours": {
    "write": "no",
    "create": "no"
    },
    "wednesday_hours": {
    "write": "no",
    "create": "no"
    },
    "thursday_hours": {
    "write": "no",
    "create": "no"
    },
    "friday_hours": {
    "write": "no",
    "create": "no"
    },
    "saturday_hours": {
    "write": "no",
    "create": "no"
    }
    },
    "admin": "no",
    "developer": "no",
    "edit": "no",
    "delete": "no",
    "import": "no",
    "massupdate": "no",
    "create": "no",
    "_hash": "7b28cd3c934e75eb9e51e00f499f647a"
    }
    },
    "business_center_id": "",
    "source": "",
    "request_close": false,
    "request_close_date": "",
    "portal_viewable": true,
    "widget_status": "",
    "primary_contact_name": "",
    "case_contact": {
    "name": "",
    "id": "",
    "_acl": {
    "fields": {
    "dri_workflow_template_id": {
    "create": "no",
    "write": "no",
    "license": "no"
    },
    "dri_workflow_template_name": {
    "create": "no",
    "write": "no",
    "license": "no"
    }
    },
    "admin": "no",
    "developer": "no",
    "delete": "no",
    "import": "no",
    "export": "no",
    "massupdate": "no",
    "_hash": "fa530dfc673e1dd32ef98352a453e8df"
    }
    },
    "primary_contact_id": "",
    "action_claim": "",
    "action_close": "",
    "action_unassign": "",
    "following": false,
    "my_favorite": false,
    "tag": [],
    "locked_fields": [],
    "sync_key": "",
    "assigned_user_id": "0eee35f4-ffaf-11e6-87d4-",
    "assigned_user_name": "Athar",
    "assigned_user_link": {
    "full_name": "Athar Uddin",
    "id": "0eee35f4-ffaf-11e6-87d4-",
    "_acl": {
    "fields": {
    "user_name": {
    "write": "no",
    "create": "no"
    },
    "user_hash": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "system_generated_password": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "pwd_last_changed": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "authenticate_id": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "sugar_login": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "is_admin": {
    "write": "no",
    "create": "no"
    },
    "external_auth_only": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "last_login": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "title": {
    "write": "no",
    "create": "no"
    },
    "department": {
    "write": "no",
    "create": "no"
    },
    "status": {
    "write": "no",
    "create": "no"
    },
    "license_type": {
    "write": "no",
    "create": "no"
    },
    "portal_only": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "show_on_employees": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "employee_status": {
    "write": "no",
    "create": "no"
    },
    "reports_to_id": {
    "write": "no",
    "create": "no"
    },
    "reports_to_name": {
    "write": "no",
    "create": "no"
    },
    "reports_to_link": {
    "write": "no",
    "create": "no"
    },
    "is_group": {
    "read": "no",
    "write": "no",
    "create": "no"
    }
    },
    "admin": "no",
    "developer": "no",
    "edit": "no",
    "delete": "no",
    "import": "no",
    "massupdate": "no",
    "create": "no",
    "_hash": "9f4d3aa34f6c64d92457d5ffce1153d6"
    }
    },
    "team_count": "",
    "team_count_link": {
    "team_count": "",
    "id": "1",
    "_acl": {
    "fields": {
    "id": {
    "write": "no",
    "create": "no"
    },
    "name": {
    "write": "no",
    "create": "no"
    },
    "date_entered": {
    "write": "no",
    "create": "no"
    },
    "date_modified": {
    "write": "no",
    "create": "no"
    },
    "modified_user_id": {
    "write": "no",
    "create": "no"
    },
    "modified_by_name": {
    "write": "no",
    "create": "no"
    },
    "created_by": {
    "write": "no",
    "create": "no"
    },
    "created_by_name": {
    "write": "no",
    "create": "no"
    },
    "description": {
    "write": "no",
    "create": "no"
    },
    "deleted": {
    "write": "no",
    "create": "no"
    },
    "created_by_link": {
    "write": "no",
    "create": "no"
    },
    "modified_user_link": {
    "write": "no",
    "create": "no"
    },
    "activities": {
    "write": "no",
    "create": "no"
    },
    "name_2": {
    "write": "no",
    "create": "no"
    },
    "associated_user_id": {
    "write": "no",
    "create": "no"
    },
    "private": {
    "write": "no",
    "create": "no"
    },
    "users": {
    "write": "no",
    "create": "no"
    },
    "teams_sets": {
    "write": "no",
    "create": "no"
    },
    "activities_teams": {
    "write": "no",
    "create": "no"
    },
    "following": {
    "write": "no",
    "create": "no"
    },
    "following_link": {
    "write": "no",
    "create": "no"
    },
    "my_favorite": {
    "write": "no",
    "create": "no"
    },
    "favorite_link": {
    "write": "no",
    "create": "no"
    },
    "commentlog": {
    "write": "no",
    "create": "no"
    },
    "commentlog_link": {
    "write": "no",
    "create": "no"
    },
    "locked_fields": {
    "write": "no",
    "create": "no"
    },
    "locked_fields_link": {
    "write": "no",
    "create": "no"
    },
    "sync_key": {
    "write": "no",
    "create": "no"
    }
    },
    "admin": "no",
    "developer": "no",
    "edit": "no",
    "delete": "no",
    "import": "no",
    "massupdate": "no",
    "create": "no",
    "_hash": "3541cb8277009f1189bae2b0bb2dd64b"
    }
    },
    "team_name": [
    {
    "id": "1",
    "name": "Global",
    "name_2": "",
    "primary": true,
    "selected": false
    }
    ],
    "source_id": "",
    "source_type": "",
    "source_meta": "",
    "first_response_target_datetime": "",
    "first_response_actual_datetime": "",
    "hours_to_first_response": null,
    "business_hrs_to_first_response": null,
    "first_response_var_from_target": null,
    "first_response_sla_met": "",
    "first_response_user_id": "",
    "first_response_user_name": "",
    "first_response_user_link": {
    "full_name": "",
    "id": "",
    "_acl": {
    "fields": {
    "user_name": {
    "write": "no",
    "create": "no"
    },
    "user_hash": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "system_generated_password": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "pwd_last_changed": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "authenticate_id": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "sugar_login": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "is_admin": {
    "write": "no",
    "create": "no"
    },
    "external_auth_only": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "last_login": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "title": {
    "write": "no",
    "create": "no"
    },
    "department": {
    "write": "no",
    "create": "no"
    },
    "status": {
    "write": "no",
    "create": "no"
    },
    "license_type": {
    "write": "no",
    "create": "no"
    },
    "portal_only": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "show_on_employees": {
    "read": "no",
    "write": "no",
    "create": "no"
    },
    "employee_status": {
    "write": "no",
    "create": "no"
    },
    "reports_to_id": {
    "write": "no",
    "create": "no"
    },
    "reports_to_name": {
    "write": "no",
    "create": "no"
    },
    "reports_to_link": {
    "write": "no",
    "create": "no"
    },
    "is_group": {
    "read": "no",
    "write": "no",
    "create": "no"
    }
    },
    "admin": "no",
    "developer": "no",
    "edit": "no",
    "delete": "no",
    "import": "no",
    "massupdate": "no",
    "create": "no",
    "_hash": "9f4d3aa34f6c64d92457d5ffce1153d6"
    }
    },
    "first_response_sent": false,
    "is_escalated": false,
    "perform_sugar_action": false,
    "dnf_productn_cases_1_name": "",
    "dnf_production_cases_1_right": {
    "name": "",
    "id": "",
    "_acl": {
    "fields": [],
    "admin": "no",
    "developer": "no",
    "edit": "no",
    "delete": "no",
    "import": "no",
    "export": "no",
    "massupdate": "no",
    "create": "no",
    "_hash": "3b82fb104e6efff6fb99a43d8deec01b"
    }
    },
    "dnf_produc01f3duction_ida": "",
    "cre8_maufacturing_cases_1_name": "",
    "cre8_maufacturing_cases_1_right": {
    "name": "",
    "id": "",
    "_acl": {
    "fields": [],
    "admin": "no",
    "developer": "no",
    "access": "no",
    "view": "no",
    "list": "no",
    "edit": "no",
    "delete": "no",
    "import": "no",
    "export": "no",
    "massupdate": "no",
    "_hash": "9a88037db8b4b173849f52e006f93937"
    }
    },
    "cre8_maufacturing_cases_1cre8_maufacturing_ida": "",
    "cases_accounts_name": "",
    "cases_accounts": {
    "name": "",
    "id": "",
    "_acl": {
    "fields": {
    "dri_workflow_template_id": {
    "create": "no",
    "write": "no",
    "license": "no"
    },
    "dri_workflow_template_name": {
    "create": "no",
    "write": "no",
    "license": "no"
    }
    },
    "admin": "no",
    "developer": "no",
    "delete": "no",
    "import": "no",
    "export": "no",
    "massupdate": "no",
    "_hash": "fa530dfc673e1dd32ef98352a453e8df"
    }
    },
    "cases_acco7636ccounts_idb": "",
    "contacts_cases_1_name": "",
    "contacts_cases_1_right": {
    "full_name": "",
    "id": "",
    "_acl": {
    "fields": {
    "dri_workflow_template_id": {
    "create": "no",
    "write": "no",
    "license": "no"
    },
    "dri_workflow_template_name": {
    "create": "no",
    "write": "no",
    "license": "no"
    }
    },
    "admin": "no",
    "developer": "no",
    "delete": "no",
    "import": "no",
    "export": "no",
    "massupdate": "no",
    "_hash": "fa530dfc673e1dd32ef98352a453e8df"
    }
    },
    "contacts_cases_1contacts_ida": "",
    "invoice_number_c": "",
    "related_serial_numbers_c": "",
    "custom_worklog_c": "",
    "invoice_date_c": "",
    "reason_c": "",
    "contact_fax_c": "",
    "contact_last_name_c": "",
    "contact_first_name_c": "",
    "contact_state_c": "",
    "contact_phone_c": "",
    "case_summary_c": "test",
    "product_name_c": "",
    "quantity_c": "",
    "closeddate_c": "",
    "contact_address_c": "",
    "contact_zip_c": "",
    "case_type_c": "",
    "contact_email_c": "",
    "contact_city_c": "",
    "support_level_c": "",
    "support_charge_s_id": "",
    "rma_c": false,
    "test_html_field_c": "",
    "recordtypeid_c": "",
    "product_family_c": "",
    "origin_c": "",
    "case_session_summary_c": "",
    "denorm_account_name": "",
    "isescalated_c": false,
    "out_of_warranty_c": false,
    "suppliedcompany_c": "",
    "suppliedemail_c": "",
    "suppliedname_c": "",
    "suppliedphone_c": "",
    "support_charge_s_c": "",
    "survey_sent_c": false,
    "_acl": {
    "fields": {}
    },
    "_module": "Cases"
    }


    There is no attachment section in this response, although it have one attachment.

  • Hello  , 


    The payload that i've shared is not the response, it's the request. 
    Are you being able to upload the attachments with the payload shared? 

    Cheers, 

    André  

  •  
    No, I can't
    Can you please help to do so?
    I want to add a case with its subject line, description and attachments.
    I am using Curl PHP for this

  • Like i wanna get the same case on some case detail page where I show its case name, description and that attachments too.

  •   

    like in this example

    //Get An Attachment on a Note
    $url = $instance_url . "/Notes/{$noteRecord->id}/file/filename";


    It says the noteRecord->id in request 
    but when I get the case with the attachment there is no note_id in it.
    So help me out to get the attachment attached to the case now

  • Hello  , 


    If you hit the GET endpoint for the case record id you should be able to retrieve the note id's in the payload:

    GET https://INSTANCE_URL/rest/v11_24/Cases/ee706e92-3538-11ef-b423-0684a87b501c


    As you can see here: 

  •   Can you please tell me about the chat feature between the client and the admin in the cases module?

    like this 





  • HI  , 

    I believe you are referring to the "Case Timeline" that lists all the interactions that happened on the case, more information here:  

    support.sugarcrm.com/.../

  •  

    yes you can say case timeline

    but I need to done by API like in PHP(curl)

  • Like you do I get case timeline using PHP curl command

    Is there any way to get this?

  • Hello  , 

    Sure, you just need to hit the related_activities endpoint with your curl command: 

    For cases should be something like this: 

    GET https://INSTANCE_URL/rest/v11_24/Cases/CASE_ID/related_activities

    A good starting point is to have a look at the request that the browser is sending and just copy is to your code: 


    Let me know if this is what you are looking for. 

    Cheers, 

    André 

  • Hi  

    $rmaData = array( "name" => "RMA for Test Account", "description" => "RMA description", "account_id_c" => $accountId, // Assuming account_id_c is the custom field for linking account "contact_id_c" => $contactId // Assuming contact_id_c is the custom field for linking contact );

    Can you please tell me that what is the custom field for linking account and contact in DNF_RMA_FORM module?

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