Attachments with cases

Hi Rana Awais , 

If you have access to Sugar the best would be to create a case with attachments and review the endpoints triggered by the Graphic User Interface.

The endpoint to use would be the regular POST endpoint for the Cases module: 

yourURL/.../Cases

The payload should look something like this: 

{
    "deleted": false,
    "pending_processing": false,
    "portal_viewable": true,
    "is_escalated": false,
    "perform_sugar_action": false,
    "assigned_user_id": "38dec278-f49d-4e63-9cb9-7deb78a8a3bc",
    "priority": "P1",
    "type": "Administration",
    "source": "",
    "status": "New",
    "attachments": {
        "create": [
            {
                "_link": "attachments",
                "name": "running_shoes .jpg",
                "filename_guid": "18d0ea5c-3496-11ef-864c-02a5a97c2d5e",
                "filename": "running_shoes .jpg",
                "file_mime_type": "image/jpeg",
                "file_size": 21616,
                "file_ext": "jpg",
                "portal_flag": true,
                "deleted": false,
                "embed_flag": false,
                "entry_source": "internal",
                "attachment_flag": false,
                "sync_key": null
            }
        ],
        "add": [],
        "delete": []
    },
    "team_name": [
        {
            "id": "1",
            "display_name": "Global",
            "name": "Global",
            "name_2": "",
            "primary": true,
            "selected": false
        }
    ],
    "name": "test",
    "account_id": "9eb80996-f1a4-11ee-b2d6-0684a87b501c",
    "accounts": {
        "id": "9eb80996-f1a4-11ee-b2d6-0684a87b501c",
        "value": "International Art Inc",
        "name": "International Art Inc",
        "date_entered": "2024-04-03T11:24:05+01:00",
        "date_modified": "2024-06-21T12:16:02+01:00",
        "created_by": "1",
        "billing_address_city": "Denver",
        "billing_address_country": "USA",
        "phone_office": "(622) 103-6893",
        "locked_fields": [],
        "assigned_user_id": "seed_max_id",
        "assigned_user_name": "Max Jensen",
        "assigned_user_link": {
            "full_name": "Max Jensen",
            "id": "seed_max_id",
            "_acl": {
                "fields": [],
                "_hash": "654d337e0e912edaa00dbb0fb3dc3c17"
            }
        },
        "email": [
            {
                "email_address": "kid.sales.sales@example.edu",
                "primary_address": true,
                "reply_to_address": false,
                "invalid_email": false,
                "opt_out": false,
                "email_address_id": "9eb5ade0-f1a4-11ee-b258-0684a87b501c"
            },
            {
                "email_address": "beans98@example.it",
                "primary_address": false,
                "reply_to_address": false,
                "invalid_email": false,
                "opt_out": false,
                "email_address_id": "9eb66d8e-f1a4-11ee-a885-0684a87b501c"
            }
        ],
        "_acl": {
            "fields": {}
        },
        "_erased_fields": [],
        "_module": "Accounts"
    }
}

Can you let me know if this leads you on the correct direction? 
Cheers, 

André 

Thank you Andre Serrazina  for you reply

but I don't have the same response as you posted. I have this one

{
"id": "a7c0df4a-3466-11ef-",
"name": "",
"date_entered": "2024-06-27T02:21:37-07:00",
"date_modified": "<td>2024-06-27T05:57:54-07:00</td>",
"modified_user_id": "0eee35f4-ffaf-",
"modified_by_name": "Awais",
"modified_user_link": {
"full_name": "Atha",
"id": "0eee35f4-ffaf-11e6-87d4-",
"_acl": {
"fields": {
"user_name": {
"write": "no",
"create": "no"
},
"user_hash": {
"read": "no",
"write": "no",
"create": "no"
},
"system_generated_password": {
"read": "no",
"write": "no",
"create": "no"
},
"pwd_last_changed": {
"read": "no",
"write": "no",
"create": "no"
},
"authenticate_id": {
"read": "no",
"write": "no",
"create": "no"
},
"sugar_login": {
"read": "no",
"write": "no",
"create": "no"
},
"is_admin": {
"write": "no",
"create": "no"
},
"external_auth_only": {
"read": "no",
"write": "no",
"create": "no"
},
"last_login": {
"read": "no",
"write": "no",
"create": "no"
},
"title": {
"write": "no",
"create": "no"
},
"department": {
"write": "no",
"create": "no"
},
"status": {
"write": "no",
"create": "no"
},
"license_type": {
"write": "no",
"create": "no"
},
"portal_only": {
"read": "no",
"write": "no",
"create": "no"
},
"show_on_employees": {
"read": "no",
"write": "no",
"create": "no"
},
"employee_status": {
"write": "no",
"create": "no"
},
"reports_to_id": {
"write": "no",
"create": "no"
},
"reports_to_name": {
"write": "no",
"create": "no"
},
"reports_to_link": {
"write": "no",
"create": "no"
},
"is_group": {
"read": "no",
"write": "no",
"create": "no"
}
},
"admin": "no",
"developer": "no",
"edit": "no",
"delete": "no",
"import": "no",
"massupdate": "no",
"create": "no",
"_hash": ""
}
},
"created_by": "0eee35f4-ffaf-11e6-87d4-",
"created_by_name": "Athar Uddin",
"created_by_link": {
"full_name": "Athar Uddin",
"id": "0eee35f4-ffaf-11e6-87d4-",
"_acl": {
"fields": {
"user_name": {
"write": "no",
"create": "no"
},
"user_hash": {
"read": "no",
"write": "no",
"create": "no"
},
"system_generated_password": {
"read": "no",
"write": "no",
"create": "no"
},
"pwd_last_changed": {
"read": "no",
"write": "no",
"create": "no"
},
"authenticate_id": {
"read": "no",
"write": "no",
"create": "no"
},
"sugar_login": {
"read": "no",
"write": "no",
"create": "no"
},
"is_admin": {
"write": "no",
"create": "no"
},
"external_auth_only": {
"read": "no",
"write": "no",
"create": "no"
},
"last_login": {
"read": "no",
"write": "no",
"create": "no"
},
"title": {
"write": "no",
"create": "no"
},
"department": {
"write": "no",
"create": "no"
},
"status": {
"write": "no",
"create": "no"
},
"license_type": {
"write": "no",
"create": "no"
},
"portal_only": {
"read": "no",
"write": "no",
"create": "no"
},
"show_on_employees": {
"read": "no",
"write": "no",
"create": "no"
},
"employee_status": {
"write": "no",
"create": "no"
},
"reports_to_id": {
"write": "no",
"create": "no"
},
"reports_to_name": {
"write": "no",
"create": "no"
},
"reports_to_link": {
"write": "no",
"create": "no"
},
"is_group": {
"read": "no",
"write": "no",
"create": "no"
}
},
"admin": "no",
"developer": "no",
"edit": "no",
"delete": "no",
"import": "no",
"massupdate": "no",
"create": "no",
"_hash": "9f4d3aa34f6c64d92457d5ffce1153d6"
}
},
"description": "test",
"deleted": false,
"case_number": "<td>35396</td>",
"type": "",
"status": "<td>New</td>",
"priority": "",
"resolution": "",
"work_log": "",
"follow_up_datetime": "",
"widget_follow_up_datetime": "",
"resolved_datetime": "",
"hours_to_resolution": 0.73,
"business_hours_to_resolution": 0.73,
"pending_processing": false,
"account_name": "stonefly1",
"accounts": {
"name": "stonefly1",
"id": "91fde5ce-345f-11ef-9efe-06be4ff698d4",
"_acl": {
"fields": {
"dri_workflow_template_id": {
"create": "no",
"write": "no",
"license": "no"
},
"dri_workflow_template_name": {
"create": "no",
"write": "no",
"license": "no"
}
},
"admin": "no",
"developer": "no",
"delete": "no",
"import": "no",
"export": "no",
"massupdate": "no",
"_hash": "fa530dfc673e1dd32ef98352a453e8df"
},
"service_level": ""
},
"account_id": "91fde5ce-345f-11ef-",
"service_level": "",
"business_center_name": "",
"business_centers": {
"name": "",
"id": "",
"_acl": {
"fields": {
"id": {
"write": "no",
"create": "no"
},
"name": {
"write": "no",
"create": "no"
},
"date_entered": {
"write": "no",
"create": "no"
},
"date_modified": {
"write": "no",
"create": "no"
},
"modified_user_id": {
"write": "no",
"create": "no"
},
"modified_by_name": {
"write": "no",
"create": "no"
},
"created_by": {
"write": "no",
"create": "no"
},
"created_by_name": {
"write": "no",
"create": "no"
},
"description": {
"write": "no",
"create": "no"
},
"deleted": {
"write": "no",
"create": "no"
},
"created_by_link": {
"write": "no",
"create": "no"
},
"modified_user_link": {
"write": "no",
"create": "no"
},
"activities": {
"write": "no",
"create": "no"
},
"timezone": {
"write": "no",
"create": "no"
},
"address_street": {
"write": "no",
"create": "no"
},
"address_city": {
"write": "no",
"create": "no"
},
"address_state": {
"write": "no",
"create": "no"
},
"address_postalcode": {
"write": "no",
"create": "no"
},
"address_country": {
"write": "no",
"create": "no"
},
"business_holidays": {
"write": "no",
"create": "no"
},
"business_center_accounts": {
"write": "no",
"create": "no"
},
"business_center_cases": {
"write": "no",
"create": "no"
},
"business_center_contacts": {
"write": "no",
"create": "no"
},
"business_center_leads": {
"write": "no",
"create": "no"
},
"business_center_users": {
"write": "no",
"create": "no"
},
"geocode_status": {
"write": "no",
"create": "no"
},
"following": {
"write": "no",
"create": "no"
},
"following_link": {
"write": "no",
"create": "no"
},
"my_favorite": {
"write": "no",
"create": "no"
},
"favorite_link": {
"write": "no",
"create": "no"
},
"tag": {
"write": "no",
"create": "no"
},
"tag_link": {
"write": "no",
"create": "no"
},
"commentlog": {
"write": "no",
"create": "no"
},
"commentlog_link": {
"write": "no",
"create": "no"
},
"locked_fields": {
"write": "no",
"create": "no"
},
"locked_fields_link": {
"write": "no",
"create": "no"
},
"sync_key": {
"write": "no",
"create": "no"
},
"assigned_user_id": {
"write": "no",
"create": "no"
},
"assigned_user_name": {
"write": "no",
"create": "no"
},
"assigned_user_link": {
"write": "no",
"create": "no"
},
"team_id": {
"write": "no",
"create": "no"
},
"team_set_id": {
"write": "no",
"create": "no"
},
"acl_team_set_id": {
"write": "no",
"create": "no"
},
"team_count": {
"write": "no",
"create": "no"
},
"team_name": {
"write": "no",
"create": "no"
},
"acl_team_names": {
"write": "no",
"create": "no"
},
"team_link": {
"write": "no",
"create": "no"
},
"team_count_link": {
"write": "no",
"create": "no"
},
"teams": {
"write": "no",
"create": "no"
},
"is_open_sunday": {
"write": "no",
"create": "no"
},
"sunday_open_hour": {
"write": "no",
"create": "no"
},
"sunday_open_minutes": {
"write": "no",
"create": "no"
},
"sunday_close_hour": {
"write": "no",
"create": "no"
},
"sunday_close_minutes": {
"write": "no",
"create": "no"
},
"is_open_monday": {
"write": "no",
"create": "no"
},
"monday_open_hour": {
"write": "no",
"create": "no"
},
"monday_open_minutes": {
"write": "no",
"create": "no"
},
"monday_close_hour": {
"write": "no",
"create": "no"
},
"monday_close_minutes": {
"write": "no",
"create": "no"
},
"is_open_tuesday": {
"write": "no",
"create": "no"
},
"tuesday_open_hour": {
"write": "no",
"create": "no"
},
"tuesday_open_minutes": {
"write": "no",
"create": "no"
},
"tuesday_close_hour": {
"write": "no",
"create": "no"
},
"tuesday_close_minutes": {
"write": "no",
"create": "no"
},
"is_open_wednesday": {
"write": "no",
"create": "no"
},
"wednesday_open_hour": {
"write": "no",
"create": "no"
},
"wednesday_open_minutes": {
"write": "no",
"create": "no"
},
"wednesday_close_hour": {
"write": "no",
"create": "no"
},
"wednesday_close_minutes": {
"write": "no",
"create": "no"
},
"is_open_thursday": {
"write": "no",
"create": "no"
},
"thursday_open_hour": {
"write": "no",
"create": "no"
},
"thursday_open_minutes": {
"write": "no",
"create": "no"
},
"thursday_close_hour": {
"write": "no",
"create": "no"
},
"thursday_close_minutes": {
"write": "no",
"create": "no"
},
"is_open_friday": {
"write": "no",
"create": "no"
},
"friday_open_hour": {
"write": "no",
"create": "no"
},
"friday_open_minutes": {
"write": "no",
"create": "no"
},
"friday_close_hour": {
"write": "no",
"create": "no"
},
"friday_close_minutes": {
"write": "no",
"create": "no"
},
"is_open_saturday": {
"write": "no",
"create": "no"
},
"saturday_open_hour": {
"write": "no",
"create": "no"
},
"saturday_open_minutes": {
"write": "no",
"create": "no"
},
"saturday_close_hour": {
"write": "no",
"create": "no"
},
"saturday_close_minutes": {
"write": "no",
"create": "no"
},
"address": {
"write": "no",
"create": "no"
},
"sunday_hours": {
"write": "no",
"create": "no"
},
"monday_hours": {
"write": "no",
"create": "no"
},
"tuesday_hours": {
"write": "no",
"create": "no"
},
"wednesday_hours": {
"write": "no",
"create": "no"
},
"thursday_hours": {
"write": "no",
"create": "no"
},
"friday_hours": {
"write": "no",
"create": "no"
},
"saturday_hours": {
"write": "no",
"create": "no"
}
},
"admin": "no",
"developer": "no",
"edit": "no",
"delete": "no",
"import": "no",
"massupdate": "no",
"create": "no",
"_hash": "7b28cd3c934e75eb9e51e00f499f647a"
}
},
"business_center_id": "",
"source": "",
"request_close": false,
"request_close_date": "",
"portal_viewable": true,
"widget_status": "",
"primary_contact_name": "",
"case_contact": {
"name": "",
"id": "",
"_acl": {
"fields": {
"dri_workflow_template_id": {
"create": "no",
"write": "no",
"license": "no"
},
"dri_workflow_template_name": {
"create": "no",
"write": "no",
"license": "no"
}
},
"admin": "no",
"developer": "no",
"delete": "no",
"import": "no",
"export": "no",
"massupdate": "no",
"_hash": "fa530dfc673e1dd32ef98352a453e8df"
}
},
"primary_contact_id": "",
"action_claim": "",
"action_close": "",
"action_unassign": "",
"following": false,
"my_favorite": false,
"tag": [],
"locked_fields": [],
"sync_key": "",
"assigned_user_id": "0eee35f4-ffaf-11e6-87d4-",
"assigned_user_name": "Athar",
"assigned_user_link": {
"full_name": "Athar Uddin",
"id": "0eee35f4-ffaf-11e6-87d4-",
"_acl": {
"fields": {
"user_name": {
"write": "no",
"create": "no"
},
"user_hash": {
"read": "no",
"write": "no",
"create": "no"
},
"system_generated_password": {
"read": "no",
"write": "no",
"create": "no"
},
"pwd_last_changed": {
"read": "no",
"write": "no",
"create": "no"
},
"authenticate_id": {
"read": "no",
"write": "no",
"create": "no"
},
"sugar_login": {
"read": "no",
"write": "no",
"create": "no"
},
"is_admin": {
"write": "no",
"create": "no"
},
"external_auth_only": {
"read": "no",
"write": "no",
"create": "no"
},
"last_login": {
"read": "no",
"write": "no",
"create": "no"
},
"title": {
"write": "no",
"create": "no"
},
"department": {
"write": "no",
"create": "no"
},
"status": {
"write": "no",
"create": "no"
},
"license_type": {
"write": "no",
"create": "no"
},
"portal_only": {
"read": "no",
"write": "no",
"create": "no"
},
"show_on_employees": {
"read": "no",
"write": "no",
"create": "no"
},
"employee_status": {
"write": "no",
"create": "no"
},
"reports_to_id": {
"write": "no",
"create": "no"
},
"reports_to_name": {
"write": "no",
"create": "no"
},
"reports_to_link": {
"write": "no",
"create": "no"
},
"is_group": {
"read": "no",
"write": "no",
"create": "no"
}
},
"admin": "no",
"developer": "no",
"edit": "no",
"delete": "no",
"import": "no",
"massupdate": "no",
"create": "no",
"_hash": "9f4d3aa34f6c64d92457d5ffce1153d6"
}
},
"team_count": "",
"team_count_link": {
"team_count": "",
"id": "1",
"_acl": {
"fields": {
"id": {
"write": "no",
"create": "no"
},
"name": {
"write": "no",
"create": "no"
},
"date_entered": {
"write": "no",
"create": "no"
},
"date_modified": {
"write": "no",
"create": "no"
},
"modified_user_id": {
"write": "no",
"create": "no"
},
"modified_by_name": {
"write": "no",
"create": "no"
},
"created_by": {
"write": "no",
"create": "no"
},
"created_by_name": {
"write": "no",
"create": "no"
},
"description": {
"write": "no",
"create": "no"
},
"deleted": {
"write": "no",
"create": "no"
},
"created_by_link": {
"write": "no",
"create": "no"
},
"modified_user_link": {
"write": "no",
"create": "no"
},
"activities": {
"write": "no",
"create": "no"
},
"name_2": {
"write": "no",
"create": "no"
},
"associated_user_id": {
"write": "no",
"create": "no"
},
"private": {
"write": "no",
"create": "no"
},
"users": {
"write": "no",
"create": "no"
},
"teams_sets": {
"write": "no",
"create": "no"
},
"activities_teams": {
"write": "no",
"create": "no"
},
"following": {
"write": "no",
"create": "no"
},
"following_link": {
"write": "no",
"create": "no"
},
"my_favorite": {
"write": "no",
"create": "no"
},
"favorite_link": {
"write": "no",
"create": "no"
},
"commentlog": {
"write": "no",
"create": "no"
},
"commentlog_link": {
"write": "no",
"create": "no"
},
"locked_fields": {
"write": "no",
"create": "no"
},
"locked_fields_link": {
"write": "no",
"create": "no"
},
"sync_key": {
"write": "no",
"create": "no"
}
},
"admin": "no",
"developer": "no",
"edit": "no",
"delete": "no",
"import": "no",
"massupdate": "no",
"create": "no",
"_hash": "3541cb8277009f1189bae2b0bb2dd64b"
}
},
"team_name": [
{
"id": "1",
"name": "Global",
"name_2": "",
"primary": true,
"selected": false
}
],
"source_id": "",
"source_type": "",
"source_meta": "",
"first_response_target_datetime": "",
"first_response_actual_datetime": "",
"hours_to_first_response": null,
"business_hrs_to_first_response": null,
"first_response_var_from_target": null,
"first_response_sla_met": "",
"first_response_user_id": "",
"first_response_user_name": "",
"first_response_user_link": {
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"id": "",
"_acl": {
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"write": "no",
"create": "no"
},
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},
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},
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},
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},
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},
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},
"last_login": {
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"write": "no",
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}
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"contact_fax_c": "",
"contact_last_name_c": "",
"contact_first_name_c": "",
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"case_summary_c": "test",
"product_name_c": "",
"quantity_c": "",
"closeddate_c": "",
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}


There is no attachment section in this response, although it have one attachment.

Hello Rana Awais , 

The payload that i've shared is not the response, it's the request. 
Are you being able to upload the attachments with the payload shared? 

Cheers, 

André  

Andre Serrazina 
No, I can't
Can you please help to do so?
I want to add a case with its subject line, description and attachments.
I am using Curl PHP for this

Hello Rana Awais , 

You'll need to break down the process in two steps. 

The examples bellow are assuming that you already retrieved an OAuth Token from Sugar. 

 1 - Upload the Attachments, on my example the attachment file is called attachment.png  

curl 'https://YOUR_INSTANCE_URL/rest/v11_24/Notes/temp/file/filename?delete_if_fails=true&platform=base' \
  -H 'OAuth-Token: REPLACE_WITH_OAUTH_TOKEN' \
  -H 'Content-Type: multipart/form-data' \
  -F "filename=@attachment.png"

2 - Create the Case, Make sure to replace "REPLACE_WITH_ATTACHMENT_ID" with the actual id you receive from the first request.  

curl 'https://YOUR_INSTANCE_URL/rest/v11_24/Cases' \
  -H 'OAuth-Token: REPLACE_WITH_OAUTH_TOKEN' \
  -H 'Content-Type: application/json' \
  --data-raw '{
    "name": "This is the subject of my test",
    "description": "This is the description",
    "attachments": {
      "create": [
        {
          "_link": "attachments",
          "name": "attachment.png",
          "filename_guid": "REPLACE_WITH_ATTACHMENT_ID",
          "filename": "attachment.png",
          "file_mime_type": "image/png",
          "file_size": 2335,
          "file_ext": "png",
          "portal_flag": true,
          "deleted": false
        }
      ],
      "add": [],
      "delete": []
    }
  }'

Let me know if this example leads you on the correct direction. 

Cheers,   

André 

Andre Serrazina 

Thanks for your help

It worked

Thank you once again buddy

Please also guide me about multiple uploads and how to get this attachment in a case on some listing page?
It's not present in the response that I get on the listing page.

Nice! I am happy that I helped! 

Hello Rana Awais , 


If you need multiple attachments at the time of Case creation, the approach will be similar. You'll need to upload them to Sugar and then relate them to the case in the case creation request. 

A good approach is to observe how Sugar handles the same scenario in Graphic User Interface and copy it to your code:

www.screencast.com/.../OaGqvIsj5bb

Regarding the Listing page, I am not sure what you mean by that. 
Can you clarify? 

Andre Serrazina 
Like i wanna get the same case on some case detail page where I show its case name, description and that attachments too.