Attachments with cases

Hi Rana Awais , 

If you have access to Sugar the best would be to create a case with attachments and review the endpoints triggered by the Graphic User Interface.

The endpoint to use would be the regular POST endpoint for the Cases module: 

yourURL/.../Cases

The payload should look something like this: 

{
    "deleted": false,
    "pending_processing": false,
    "portal_viewable": true,
    "is_escalated": false,
    "perform_sugar_action": false,
    "assigned_user_id": "38dec278-f49d-4e63-9cb9-7deb78a8a3bc",
    "priority": "P1",
    "type": "Administration",
    "source": "",
    "status": "New",
    "attachments": {
        "create": [
            {
                "_link": "attachments",
                "name": "running_shoes .jpg",
                "filename_guid": "18d0ea5c-3496-11ef-864c-02a5a97c2d5e",
                "filename": "running_shoes .jpg",
                "file_mime_type": "image/jpeg",
                "file_size": 21616,
                "file_ext": "jpg",
                "portal_flag": true,
                "deleted": false,
                "embed_flag": false,
                "entry_source": "internal",
                "attachment_flag": false,
                "sync_key": null
            }
        ],
        "add": [],
        "delete": []
    },
    "team_name": [
        {
            "id": "1",
            "display_name": "Global",
            "name": "Global",
            "name_2": "",
            "primary": true,
            "selected": false
        }
    ],
    "name": "test",
    "account_id": "9eb80996-f1a4-11ee-b2d6-0684a87b501c",
    "accounts": {
        "id": "9eb80996-f1a4-11ee-b2d6-0684a87b501c",
        "value": "International Art Inc",
        "name": "International Art Inc",
        "date_entered": "2024-04-03T11:24:05+01:00",
        "date_modified": "2024-06-21T12:16:02+01:00",
        "created_by": "1",
        "billing_address_city": "Denver",
        "billing_address_country": "USA",
        "phone_office": "(622) 103-6893",
        "locked_fields": [],
        "assigned_user_id": "seed_max_id",
        "assigned_user_name": "Max Jensen",
        "assigned_user_link": {
            "full_name": "Max Jensen",
            "id": "seed_max_id",
            "_acl": {
                "fields": [],
                "_hash": "654d337e0e912edaa00dbb0fb3dc3c17"
            }
        },
        "email": [
            {
                "email_address": "kid.sales.sales@example.edu",
                "primary_address": true,
                "reply_to_address": false,
                "invalid_email": false,
                "opt_out": false,
                "email_address_id": "9eb5ade0-f1a4-11ee-b258-0684a87b501c"
            },
            {
                "email_address": "beans98@example.it",
                "primary_address": false,
                "reply_to_address": false,
                "invalid_email": false,
                "opt_out": false,
                "email_address_id": "9eb66d8e-f1a4-11ee-a885-0684a87b501c"
            }
        ],
        "_acl": {
            "fields": {}
        },
        "_erased_fields": [],
        "_module": "Accounts"
    }
}

Can you let me know if this leads you on the correct direction? 
Cheers, 

André 

Thank you Andre Serrazina  for you reply

but I don't have the same response as you posted. I have this one

{
"id": "a7c0df4a-3466-11ef-",
"name": "",
"date_entered": "2024-06-27T02:21:37-07:00",
"date_modified": "<td>2024-06-27T05:57:54-07:00</td>",
"modified_user_id": "0eee35f4-ffaf-",
"modified_by_name": "Awais",
"modified_user_link": {
"full_name": "Atha",
"id": "0eee35f4-ffaf-11e6-87d4-",
"_acl": {
"fields": {
"user_name": {
"write": "no",
"create": "no"
},
"user_hash": {
"read": "no",
"write": "no",
"create": "no"
},
"system_generated_password": {
"read": "no",
"write": "no",
"create": "no"
},
"pwd_last_changed": {
"read": "no",
"write": "no",
"create": "no"
},
"authenticate_id": {
"read": "no",
"write": "no",
"create": "no"
},
"sugar_login": {
"read": "no",
"write": "no",
"create": "no"
},
"is_admin": {
"write": "no",
"create": "no"
},
"external_auth_only": {
"read": "no",
"write": "no",
"create": "no"
},
"last_login": {
"read": "no",
"write": "no",
"create": "no"
},
"title": {
"write": "no",
"create": "no"
},
"department": {
"write": "no",
"create": "no"
},
"status": {
"write": "no",
"create": "no"
},
"license_type": {
"write": "no",
"create": "no"
},
"portal_only": {
"read": "no",
"write": "no",
"create": "no"
},
"show_on_employees": {
"read": "no",
"write": "no",
"create": "no"
},
"employee_status": {
"write": "no",
"create": "no"
},
"reports_to_id": {
"write": "no",
"create": "no"
},
"reports_to_name": {
"write": "no",
"create": "no"
},
"reports_to_link": {
"write": "no",
"create": "no"
},
"is_group": {
"read": "no",
"write": "no",
"create": "no"
}
},
"admin": "no",
"developer": "no",
"edit": "no",
"delete": "no",
"import": "no",
"massupdate": "no",
"create": "no",
"_hash": ""
}
},
"created_by": "0eee35f4-ffaf-11e6-87d4-",
"created_by_name": "Athar Uddin",
"created_by_link": {
"full_name": "Athar Uddin",
"id": "0eee35f4-ffaf-11e6-87d4-",
"_acl": {
"fields": {
"user_name": {
"write": "no",
"create": "no"
},
"user_hash": {
"read": "no",
"write": "no",
"create": "no"
},
"system_generated_password": {
"read": "no",
"write": "no",
"create": "no"
},
"pwd_last_changed": {
"read": "no",
"write": "no",
"create": "no"
},
"authenticate_id": {
"read": "no",
"write": "no",
"create": "no"
},
"sugar_login": {
"read": "no",
"write": "no",
"create": "no"
},
"is_admin": {
"write": "no",
"create": "no"
},
"external_auth_only": {
"read": "no",
"write": "no",
"create": "no"
},
"last_login": {
"read": "no",
"write": "no",
"create": "no"
},
"title": {
"write": "no",
"create": "no"
},
"department": {
"write": "no",
"create": "no"
},
"status": {
"write": "no",
"create": "no"
},
"license_type": {
"write": "no",
"create": "no"
},
"portal_only": {
"read": "no",
"write": "no",
"create": "no"
},
"show_on_employees": {
"read": "no",
"write": "no",
"create": "no"
},
"employee_status": {
"write": "no",
"create": "no"
},
"reports_to_id": {
"write": "no",
"create": "no"
},
"reports_to_name": {
"write": "no",
"create": "no"
},
"reports_to_link": {
"write": "no",
"create": "no"
},
"is_group": {
"read": "no",
"write": "no",
"create": "no"
}
},
"admin": "no",
"developer": "no",
"edit": "no",
"delete": "no",
"import": "no",
"massupdate": "no",
"create": "no",
"_hash": "9f4d3aa34f6c64d92457d5ffce1153d6"
}
},
"description": "test",
"deleted": false,
"case_number": "<td>35396</td>",
"type": "",
"status": "<td>New</td>",
"priority": "",
"resolution": "",
"work_log": "",
"follow_up_datetime": "",
"widget_follow_up_datetime": "",
"resolved_datetime": "",
"hours_to_resolution": 0.73,
"business_hours_to_resolution": 0.73,
"pending_processing": false,
"account_name": "stonefly1",
"accounts": {
"name": "stonefly1",
"id": "91fde5ce-345f-11ef-9efe-06be4ff698d4",
"_acl": {
"fields": {
"dri_workflow_template_id": {
"create": "no",
"write": "no",
"license": "no"
},
"dri_workflow_template_name": {
"create": "no",
"write": "no",
"license": "no"
}
},
"admin": "no",
"developer": "no",
"delete": "no",
"import": "no",
"export": "no",
"massupdate": "no",
"_hash": "fa530dfc673e1dd32ef98352a453e8df"
},
"service_level": ""
},
"account_id": "91fde5ce-345f-11ef-",
"service_level": "",
"business_center_name": "",
"business_centers": {
"name": "",
"id": "",
"_acl": {
"fields": {
"id": {
"write": "no",
"create": "no"
},
"name": {
"write": "no",
"create": "no"
},
"date_entered": {
"write": "no",
"create": "no"
},
"date_modified": {
"write": "no",
"create": "no"
},
"modified_user_id": {
"write": "no",
"create": "no"
},
"modified_by_name": {
"write": "no",
"create": "no"
},
"created_by": {
"write": "no",
"create": "no"
},
"created_by_name": {
"write": "no",
"create": "no"
},
"description": {
"write": "no",
"create": "no"
},
"deleted": {
"write": "no",
"create": "no"
},
"created_by_link": {
"write": "no",
"create": "no"
},
"modified_user_link": {
"write": "no",
"create": "no"
},
"activities": {
"write": "no",
"create": "no"
},
"timezone": {
"write": "no",
"create": "no"
},
"address_street": {
"write": "no",
"create": "no"
},
"address_city": {
"write": "no",
"create": "no"
},
"address_state": {
"write": "no",
"create": "no"
},
"address_postalcode": {
"write": "no",
"create": "no"
},
"address_country": {
"write": "no",
"create": "no"
},
"business_holidays": {
"write": "no",
"create": "no"
},
"business_center_accounts": {
"write": "no",
"create": "no"
},
"business_center_cases": {
"write": "no",
"create": "no"
},
"business_center_contacts": {
"write": "no",
"create": "no"
},
"business_center_leads": {
"write": "no",
"create": "no"
},
"business_center_users": {
"write": "no",
"create": "no"
},
"geocode_status": {
"write": "no",
"create": "no"
},
"following": {
"write": "no",
"create": "no"
},
"following_link": {
"write": "no",
"create": "no"
},
"my_favorite": {
"write": "no",
"create": "no"
},
"favorite_link": {
"write": "no",
"create": "no"
},
"tag": {
"write": "no",
"create": "no"
},
"tag_link": {
"write": "no",
"create": "no"
},
"commentlog": {
"write": "no",
"create": "no"
},
"commentlog_link": {
"write": "no",
"create": "no"
},
"locked_fields": {
"write": "no",
"create": "no"
},
"locked_fields_link": {
"write": "no",
"create": "no"
},
"sync_key": {
"write": "no",
"create": "no"
},
"assigned_user_id": {
"write": "no",
"create": "no"
},
"assigned_user_name": {
"write": "no",
"create": "no"
},
"assigned_user_link": {
"write": "no",
"create": "no"
},
"team_id": {
"write": "no",
"create": "no"
},
"team_set_id": {
"write": "no",
"create": "no"
},
"acl_team_set_id": {
"write": "no",
"create": "no"
},
"team_count": {
"write": "no",
"create": "no"
},
"team_name": {
"write": "no",
"create": "no"
},
"acl_team_names": {
"write": "no",
"create": "no"
},
"team_link": {
"write": "no",
"create": "no"
},
"team_count_link": {
"write": "no",
"create": "no"
},
"teams": {
"write": "no",
"create": "no"
},
"is_open_sunday": {
"write": "no",
"create": "no"
},
"sunday_open_hour": {
"write": "no",
"create": "no"
},
"sunday_open_minutes": {
"write": "no",
"create": "no"
},
"sunday_close_hour": {
"write": "no",
"create": "no"
},
"sunday_close_minutes": {
"write": "no",
"create": "no"
},
"is_open_monday": {
"write": "no",
"create": "no"
},
"monday_open_hour": {
"write": "no",
"create": "no"
},
"monday_open_minutes": {
"write": "no",
"create": "no"
},
"monday_close_hour": {
"write": "no",
"create": "no"
},
"monday_close_minutes": {
"write": "no",
"create": "no"
},
"is_open_tuesday": {
"write": "no",
"create": "no"
},
"tuesday_open_hour": {
"write": "no",
"create": "no"
},
"tuesday_open_minutes": {
"write": "no",
"create": "no"
},
"tuesday_close_hour": {
"write": "no",
"create": "no"
},
"tuesday_close_minutes": {
"write": "no",
"create": "no"
},
"is_open_wednesday": {
"write": "no",
"create": "no"
},
"wednesday_open_hour": {
"write": "no",
"create": "no"
},
"wednesday_open_minutes": {
"write": "no",
"create": "no"
},
"wednesday_close_hour": {
"write": "no",
"create": "no"
},
"wednesday_close_minutes": {
"write": "no",
"create": "no"
},
"is_open_thursday": {
"write": "no",
"create": "no"
},
"thursday_open_hour": {
"write": "no",
"create": "no"
},
"thursday_open_minutes": {
"write": "no",
"create": "no"
},
"thursday_close_hour": {
"write": "no",
"create": "no"
},
"thursday_close_minutes": {
"write": "no",
"create": "no"
},
"is_open_friday": {
"write": "no",
"create": "no"
},
"friday_open_hour": {
"write": "no",
"create": "no"
},
"friday_open_minutes": {
"write": "no",
"create": "no"
},
"friday_close_hour": {
"write": "no",
"create": "no"
},
"friday_close_minutes": {
"write": "no",
"create": "no"
},
"is_open_saturday": {
"write": "no",
"create": "no"
},
"saturday_open_hour": {
"write": "no",
"create": "no"
},
"saturday_open_minutes": {
"write": "no",
"create": "no"
},
"saturday_close_hour": {
"write": "no",
"create": "no"
},
"saturday_close_minutes": {
"write": "no",
"create": "no"
},
"address": {
"write": "no",
"create": "no"
},
"sunday_hours": {
"write": "no",
"create": "no"
},
"monday_hours": {
"write": "no",
"create": "no"
},
"tuesday_hours": {
"write": "no",
"create": "no"
},
"wednesday_hours": {
"write": "no",
"create": "no"
},
"thursday_hours": {
"write": "no",
"create": "no"
},
"friday_hours": {
"write": "no",
"create": "no"
},
"saturday_hours": {
"write": "no",
"create": "no"
}
},
"admin": "no",
"developer": "no",
"edit": "no",
"delete": "no",
"import": "no",
"massupdate": "no",
"create": "no",
"_hash": "7b28cd3c934e75eb9e51e00f499f647a"
}
},
"business_center_id": "",
"source": "",
"request_close": false,
"request_close_date": "",
"portal_viewable": true,
"widget_status": "",
"primary_contact_name": "",
"case_contact": {
"name": "",
"id": "",
"_acl": {
"fields": {
"dri_workflow_template_id": {
"create": "no",
"write": "no",
"license": "no"
},
"dri_workflow_template_name": {
"create": "no",
"write": "no",
"license": "no"
}
},
"admin": "no",
"developer": "no",
"delete": "no",
"import": "no",
"export": "no",
"massupdate": "no",
"_hash": "fa530dfc673e1dd32ef98352a453e8df"
}
},
"primary_contact_id": "",
"action_claim": "",
"action_close": "",
"action_unassign": "",
"following": false,
"my_favorite": false,
"tag": [],
"locked_fields": [],
"sync_key": "",
"assigned_user_id": "0eee35f4-ffaf-11e6-87d4-",
"assigned_user_name": "Athar",
"assigned_user_link": {
"full_name": "Athar Uddin",
"id": "0eee35f4-ffaf-11e6-87d4-",
"_acl": {
"fields": {
"user_name": {
"write": "no",
"create": "no"
},
"user_hash": {
"read": "no",
"write": "no",
"create": "no"
},
"system_generated_password": {
"read": "no",
"write": "no",
"create": "no"
},
"pwd_last_changed": {
"read": "no",
"write": "no",
"create": "no"
},
"authenticate_id": {
"read": "no",
"write": "no",
"create": "no"
},
"sugar_login": {
"read": "no",
"write": "no",
"create": "no"
},
"is_admin": {
"write": "no",
"create": "no"
},
"external_auth_only": {
"read": "no",
"write": "no",
"create": "no"
},
"last_login": {
"read": "no",
"write": "no",
"create": "no"
},
"title": {
"write": "no",
"create": "no"
},
"department": {
"write": "no",
"create": "no"
},
"status": {
"write": "no",
"create": "no"
},
"license_type": {
"write": "no",
"create": "no"
},
"portal_only": {
"read": "no",
"write": "no",
"create": "no"
},
"show_on_employees": {
"read": "no",
"write": "no",
"create": "no"
},
"employee_status": {
"write": "no",
"create": "no"
},
"reports_to_id": {
"write": "no",
"create": "no"
},
"reports_to_name": {
"write": "no",
"create": "no"
},
"reports_to_link": {
"write": "no",
"create": "no"
},
"is_group": {
"read": "no",
"write": "no",
"create": "no"
}
},
"admin": "no",
"developer": "no",
"edit": "no",
"delete": "no",
"import": "no",
"massupdate": "no",
"create": "no",
"_hash": "9f4d3aa34f6c64d92457d5ffce1153d6"
}
},
"team_count": "",
"team_count_link": {
"team_count": "",
"id": "1",
"_acl": {
"fields": {
"id": {
"write": "no",
"create": "no"
},
"name": {
"write": "no",
"create": "no"
},
"date_entered": {
"write": "no",
"create": "no"
},
"date_modified": {
"write": "no",
"create": "no"
},
"modified_user_id": {
"write": "no",
"create": "no"
},
"modified_by_name": {
"write": "no",
"create": "no"
},
"created_by": {
"write": "no",
"create": "no"
},
"created_by_name": {
"write": "no",
"create": "no"
},
"description": {
"write": "no",
"create": "no"
},
"deleted": {
"write": "no",
"create": "no"
},
"created_by_link": {
"write": "no",
"create": "no"
},
"modified_user_link": {
"write": "no",
"create": "no"
},
"activities": {
"write": "no",
"create": "no"
},
"name_2": {
"write": "no",
"create": "no"
},
"associated_user_id": {
"write": "no",
"create": "no"
},
"private": {
"write": "no",
"create": "no"
},
"users": {
"write": "no",
"create": "no"
},
"teams_sets": {
"write": "no",
"create": "no"
},
"activities_teams": {
"write": "no",
"create": "no"
},
"following": {
"write": "no",
"create": "no"
},
"following_link": {
"write": "no",
"create": "no"
},
"my_favorite": {
"write": "no",
"create": "no"
},
"favorite_link": {
"write": "no",
"create": "no"
},
"commentlog": {
"write": "no",
"create": "no"
},
"commentlog_link": {
"write": "no",
"create": "no"
},
"locked_fields": {
"write": "no",
"create": "no"
},
"locked_fields_link": {
"write": "no",
"create": "no"
},
"sync_key": {
"write": "no",
"create": "no"
}
},
"admin": "no",
"developer": "no",
"edit": "no",
"delete": "no",
"import": "no",
"massupdate": "no",
"create": "no",
"_hash": "3541cb8277009f1189bae2b0bb2dd64b"
}
},
"team_name": [
{
"id": "1",
"name": "Global",
"name_2": "",
"primary": true,
"selected": false
}
],
"source_id": "",
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"first_response_actual_datetime": "",
"hours_to_first_response": null,
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"first_response_var_from_target": null,
"first_response_sla_met": "",
"first_response_user_id": "",
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}


There is no attachment section in this response, although it have one attachment.

Hello Rana Awais , 

The payload that i've shared is not the response, it's the request. 
Are you being able to upload the attachments with the payload shared? 

Cheers, 

André  

Andre Serrazina 
No, I can't
Can you please help to do so?
I want to add a case with its subject line, description and attachments.
I am using Curl PHP for this

Andre Serrazina 
Like i wanna get the same case on some case detail page where I show its case name, description and that attachments too.

Like i wanna get the same case on some case detail page where I show its case name, description and that attachments too.

 Andre Serrazina 

like in this example

//Get An Attachment on a Note
$url = $instance_url . "/Notes/{$noteRecord->id}/file/filename";

It says the noteRecord->id in request 
but when I get the case with the attachment there is no note_id in it.
So help me out to get the attachment attached to the case now

Hello Rana Awais , 

If you hit the GET endpoint for the case record id you should be able to retrieve the note id's in the payload:

GET https://INSTANCE_URL/rest/v11_24/Cases/ee706e92-3538-11ef-b423-0684a87b501c

As you can see here: 

Thanks Andre Serrazina 

I got this earlier

 Andre Serrazina Can you please tell me about the chat feature between the client and the admin in the cases module?

like this 

HI Rana Awais , 

I believe you are referring to the "Case Timeline" that lists all the interactions that happened on the case, more information here:  

support.sugarcrm.com/.../

Andre Serrazina 

yes you can say case timeline

but I need to done by API like in PHP(curl)

Like you do I get case timeline using PHP curl command

Is there any way to get this?

Hello Rana Awais , 

Sure, you just need to hit the related_activities endpoint with your curl command: 

For cases should be something like this: 

GET https://INSTANCE_URL/rest/v11_24/Cases/CASE_ID/related_activities

A good starting point is to have a look at the request that the browser is sending and just copy is to your code: 

Let me know if this is what you are looking for. 

Cheers, 

André 

Hello Rana Awais , 

Sure, you just need to hit the related_activities endpoint with your curl command: 

For cases should be something like this: 

GET https://INSTANCE_URL/rest/v11_24/Cases/CASE_ID/related_activities

A good starting point is to have a look at the request that the browser is sending and just copy is to your code: 

Let me know if this is what you are looking for. 

Cheers, 

André 

Hi Andre Serrazina 

$rmaData = array( "name" => "RMA for Test Account", "description" => "RMA description", "account_id_c" => $accountId, // Assuming account_id_c is the custom field for linking account "contact_id_c" => $contactId // Assuming contact_id_c is the custom field for linking contact );

Can you please tell me that what is the custom field for linking account and contact in DNF_RMA_FORM module?

Hello Rana Awais , 

Would you mind starting a new thread with this question and add a bit more context so we know what you are referring to? 

Many thanks. 

Cheers, 

André 

Andre Serrazina 

I got this
Thanks