Hi All,
I have below scenario where I need help/suggestion how we can customize Studio created Action Button functionality.
In the Case module of SugarCRM, I've implemented two action buttons from studio: (1) "Complete" and (2) "Cancel."
Each Case record includes a "Description" field. The desired functionality is as follows:
-
Complete Button:
- When a user adds text to the "Description" field and clicks the "Complete" button, the system should save the entered description and update the Case status to "Completed."
-
Cancel Button:
- Similarly, when the user clicks the "Cancel" button, the description should be saved, and the Case status should be updated to "Cancelled."
However, the current behaviour is updating the status correctly but not saving the description to the Case record.
It's essential that this functionality works seamlessly on both desktop and mobile interfaces.
What changes or adjustments can be made to ensure that when a user clicks the "Complete" or "Cancel" button, the entered description is saved along with the corresponding status update in the Case module?