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Error: SoapHelperWebServices->checkSessionAndModuleAccess - validate_authenticated failed -

shreya dalvi

Hi All,

Can anyone suggest why I am getting error in sugarcrm.log file as

"SoapHelperWebServices->checkSessionAndModuleAccess - validate_authenticated failed -"

I have enabled Email Achieving  from Admin -> Email Achieving, I think when I replied to Email with To Email address as Email Achieving Email address then above error comes in sugarcrm.log file, but its not consistent issue.

Also , sometime I am getting  error as

"Job xxx-xxxxxxxx6 (SugarBPM Email Queue) failed in CRON run,"

Please suggest on above error what might be the root cause.

Kindest Regards,

Shreya

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  • 0

    What version of Sugar are you using?

    SOAP was deprecated in version 7.0 if I remember right.

    You should be using REST

     https://support.sugarcrm.com/Documentation/Sugar_Developer/Sugar_Developer_Guide_13.0/Integration/Web_Services/REST_API/

    FrancescaS

  • 0 in reply to Francesca Shiekh

    Dear FrancescaS,

    Thanks for responding!

    Our sugarcrm version is 13.0.0 and I am not calling any api, it seems like sugarcrm is calling some api internally through soap method.

    This issue comes when I sent email to  archive email address, but not sure about it.

    Also, I am getting error as

    "Job xxx-xxxxxxxx6 (SugarBPM Email Queue) failed in CRON run,"

    Can you please suggest how to find root cause for the SugarBPM Email Queue failed?

     

    Kindest Regards,

    Shreya

     

  • 0 Sugar Employee Badge in reply to shreya dalvi

    Hi ,

    I was looking at the code and it seems like there's an issue with the session being passed on to the SOAP call.

    Are you running sugar On-premise or Cloud? if on-premise, I would revise your session timeout settings and your webserver configuration where the endpoint (https://<instance>/service/v4/rest.php) is pointing to, it might have different timeouts or perhaps a firewall or URL rewriting that is invalidating your sessions.

    SugarCRM | Principal Developer Advocate

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  • 0 Sugar Employee Badge in reply to shreya dalvi

    Hi ,

    I was looking at the code and it seems like there's an issue with the session being passed on to the SOAP call.

    Are you running sugar On-premise or Cloud? if on-premise, I would revise your session timeout settings and your webserver configuration where the endpoint (https://<instance>/service/v4/rest.php) is pointing to, it might have different timeouts or perhaps a firewall or URL rewriting that is invalidating your sessions.

    SugarCRM | Principal Developer Advocate

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