Error: SoapHelperWebServices->checkSessionAndModuleAccess - validate_authenticated failed -

What version of Sugar are you using?

SOAP was deprecated in version 7.0 if I remember right.

You should be using REST

 https://support.sugarcrm.com/Documentation/Sugar_Developer/Sugar_Developer_Guide_13.0/Integration/Web_Services/REST_API/

FrancescaS

Dear FrancescaS,

Thanks for responding!

Our sugarcrm version is 13.0.0 and I am not calling any api, it seems like sugarcrm is calling some api internally through soap method.

This issue comes when I sent email to  archive email address, but not sure about it.

Also, I am getting error as

"Job xxx-xxxxxxxx6 (SugarBPM Email Queue) failed in CRON run,"

Can you please suggest how to find root cause for the SugarBPM Email Queue failed?

Kindest Regards,

Shreya

I see. Sorry for the misunderstanding.

I don't use BPM yet as we are still on Professional v11. I am working my way to Enterprise 13, hopefully soon...

Hi shreya dalvi,

I was looking at the code and it seems like there's an issue with the session being passed on to the SOAP call.

Are you running sugar On-premise or Cloud? if on-premise, I would revise your session timeout settings and your webserver configuration where the endpoint (https://<instance>/service/v4/rest.php) is pointing to, it might have different timeouts or perhaps a firewall or URL rewriting that is invalidating your sessions.