Dear SugarClub Members,
We have a number of duplicate relationships in the Cases module. These relationships may have been created in Studio but are now not able to be removed from Studio.
With the duplicate relationships, it has also created duplicate Subpanels in the Cases Record view.
I have contacted Sugar Support regarding this issue, and they have advised me that it is related to the Bug #90534.
https://portal.sugarondemand.com/#supp_Bugs/90534
The workaround that they have provided was to remove the relationships by removing a number of the custom php files that related to the relationships. While this did remove the subpanels, it also prevented any new related records being added to cases. i.e. producing a "HTTP: 500 Internal Server Error" in the browser and "[4319][38ce6546-76a5-11e9-929b-d27c7d704edb][ERROR] Unable to find relationship cases_activities_1_calls" in the error log.
Sugar support has advised me to wait for a fix to the bug or to reach-out to the Sugar Community to see if anyone else has experienced this issue.
I would be happy with just finding a way to hide the Subpanels on the Cases Record view, that would be a win for me.
Thanks to anyone who might have a solution or experienced the same issue.
Regards
Peter
