The renewal console is not available after an upgrade from Ent 11 to Ent 12

Question

Hello, 
 we recently upgraded 2 of our customers (Enterprise On Premise) from Sugar 10 or 11 to Sugar 12. 
 For both, everything works like a charm, except the renewal console that is not visible. 
 
 https://support.sugarcrm.com/Documentation/Sugar_Versions/12.0/Ent/Application_Guide/User_Interface/Dashboards_Dashlets/Renewals_Console/ 
 Users with a Sugar Sell or Enterprise license type have access to Renewals Console , a Home page dashboard that provides a powerful work environment for your organization's Sales agents and Customer Success Managers to automate and streamline renewal management.

When I checked in the DB (Dashboard table), I can see it but I can't administer or display it from the front using the ID. 
 
 Is there a special procedure to enable it after an upgrade ? 
 
 Best regards, 
 Fred 
 Any of my heroes has an idea Cédric Mourizard Angel Magana Francesca Shiekh Jeff Bickart Matt Marum Rafael Fernandes ?

Frédéric Rinaldi · Accepted Answer

Hi Fred, 
 If the dashboards are visible in the database and the license is correctly set for the users the only thing that crosses my mind is the Opportunity setup. 
 The Renewals Console only works with Opportunities and Revenue Line Items model . , can you validate that's the case? 
 If this is also set, you could have a look in the config table in the DB to confirm the console related entries are there: SELECT * FROM config where category='ConsoleConfiguration';