we recently upgraded 2 of our customers (Enterprise On Premise) from Sugar 10 or 11 to Sugar 12.
For both, everything works like a charm, except the renewal console that is not visible.
Users with a Sugar Sell or Enterprise license type have access to Renewals Console, a Home page dashboard that provides a powerful work environment for your organization's Sales agents and Customer Success Managers to automate and streamline renewal management.
When I checked in the DB (Dashboard table), I can see it but I can't administer or display it from the front using the ID.
Is there a special procedure to enable it after an upgrade ?