The renewal console is not available after an upgrade from Ent 11 to Ent 12


we recently upgraded 2 of our customers (Enterprise On Premise) from Sugar 10 or 11 to Sugar 12.

For both, everything works like a charm, except the renewal console that is not visible.

Users with a Sugar Sell or Enterprise license type have access to Renewals Console, a Home page dashboard that provides a powerful work environment for your organization's Sales agents and Customer Success Managers to automate and streamline renewal management.

When I checked in the DB (Dashboard table), I can see it but I can't administer or display it from the front using the ID.

Is there a special procedure to enable it after an upgrade ?

Best regards,


Any of my heroes has an idea       ?