Run custom script with BPM

I have yet to use SugarBPM (which has not been available on the Professional version we are still on) but you can certainly trigger php scripts with Logic Hooks, which is how we have been managing business processes for the past 12 years. Check out the documentation here and see if that helps:

https://support.sugarcrm.com/Documentation/Sugar_Developer/Sugar_Developer_Guide_12.0/Architecture/Logic_Hooks/

FrancescaS

Hi Peter,

Can you provide a little more context on what the scripts are doing?

You can definitely create custom BPM actions in Sugar. This article should walk you through what to do:
https://support.sugarcrm.com/Documentation/Sugar_Developer/Sugar_Developer_Guide_12.0/Architecture/SugarBPM/Extending_SugarBPM/

As Francesca mentioned, it might be worth while to investigate logic hooks just to see if those would solve your issue. Logic hooks are a little easier to implement and troubleshoot for devs IMO.

My company also has a plugin that adds additional functionality to BPM that may help reduce your needs for custom scripts:
https://upsertconsulting.com/plugins/bpm-essentials/

Hope this helps!

Hi Francesca, thanks for your reply. Some of our more simple process will be able to be migrated to BPM, after looking into the Logic Hooks, I can see that this is a good candidate to run our custom scripts. I'll do some further testing. Many thanks for your help. 

Hi Jerry, thanks for taking the time to reply. I think I will need to spend some time looking into the Logic Hooks are Francesca recommended. Your company has some interesting plugins that we may look at in the future. Thanks again. 

Peter Hallett

In addition to using Logic Hooks to run your custom scripts, you may want to investigate using the SugarQueue to add jobs to the processing queue with a run time of now in order to run them asynchronously. If your scrips are very complex then it may hold up the user if they run as part of the logic hook. It may be better users experience if the logic hook simply adds the job to the queue and returns control straight away.

Of course, if the script needs to be synchronous (i.e. it needs to update the current record specifically) then you may be forced to keep it in the logic hook. In the past though, for scripts which may take some time to complete, I have simply returned a message to the user to say the processing is underway and they are free to continue with other UI work in the meantime.

Thanks,

JH.

Hi Peter Hallett

This type of question has come up before and while not present in SugarBPM there is a way to create custom BPM actions. Enrico Simonetti wrote about a repo he put together some years ago to run custom function in BPM (back then called Advanced Workflow). The link to it is  https://sugarclub.sugarcrm.com/dev-club/f/questions-answers/1472/extend-advanced-workflow-configurable-actions-to-trigger-custom-php-code

Even though it's an older repo, I can attest that it still worked in version 11 of Sugar. Others have commented that it would be easier to rely on logic-hooks, which is true, however one thing to be mindful of is that you could be introducing some complexity by mixing SugarBPM and Logic hooks. My general advice would be to just stick with one if possible.

Hope it helps

-Hector 

Thanks Hector Rios, Yes I think that I have a clearer answer now, BPM for the more simple tasks and Logic Hooks for the more complex/custom tasks. 

Thanks John, This is very helpful and makes sense. I can see that I can queue Logic Hooks actions, so this will certainly help out. 

https://support.sugarcrm.com/Documentation/Sugar_Developer/Sugar_Developer_Guide_11.0/Architecture/Job_Queue/Jobs/Queuing_Logic_Hook_Actions/