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Blank screen while trying to import custom package

Harsha P

Hi,

We are getting a blank screen on importing a custom package in sugarCRM11.2.0.

The error is 

PHP Fatal error:  require(): Failed opening required '/mnt/sugar/shadowed/domain_name/cache/mlp_temp/NbmKkm/manifest.php' (include_path='/mnt/sugar/11.2.0/ent:/mnt/sugar/11.2.0/ent/vendor:.:/usr/share/pear:/usr/share/php') in /mnt/sugar/11.2.0/ent/ModuleInstall/ModuleScanner.php on line 1026

Can anyone please help us to resolve the issue?

Parents
  • 0

    I believe that the package has no the manifest.php at the root of folder.

    Double check that and try again.

    André Lopes
    Lampada Global
    Skype: andre.lampada
  • 0 in reply to André Lopes

    Hi Anrdé,

    We have manifest.php at the root of the folder. Still, we are facing this issue.

  • 0 Sugar Employee Badge in reply to Harsha P

    Hey everyone,

    We've worked with Harsha and got it working for them, it was, as many of you pointed out, a packaging issue.

    Just to clarify and for reference, "manifest.php" file MUST be in the root of the zip file, see below some examples:

    Bad manifest location:

    Fullscreen
    1
    2
    3
    4
    5
    6
    7
    8
    9
    unzip -v YOUR_PACKAGE.zip
    Archive: YOUR_PACKAGE.zip
    Length Method Size Cmpr Date Time CRC-32 Name
    -------- ------ ------- ---- ---------- ----- -------- ----
    1144 Defl:N 606 47% 08-07-2020 03:11 dedfb813 SugarCRM-prod/INSTALL.txt
    1577 Defl:N 912 42% 08-07-2020 03:11 207cabfe SugarCRM-prod/LICENSE.txt
    1173 Defl:N 627 47% 08-07-2020 03:13 b3a6be41 SugarCRM-prod/README.txt
    621 Defl:N 369 41% 08-07-2020 03:13 458062e9 SugarCRM-prod/UNINSTALL.txt
    1291 Defl:N 525 59% 02-02-2022 19:24 2343cb5a SugarCRM-prod/manifest.php
    XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

    Good manifest location:

    Fullscreen
    1
    2
    3
    4
    5
    6
    7
    8
    9
    unzip -v YOUR_PACKAGE.zip
    Archive: YOUR_PACKAGE.zip
    Length Method Size Cmpr Date Time CRC-32 Name
    -------- ------ ------- ---- ---------- ----- -------- ----
    1144 Defl:N 606 47% 08-07-2020 03:11 dedfb813 INSTALL.txt
    1577 Defl:N 912 42% 08-07-2020 03:11 207cabfe LICENSE.txt
    1173 Defl:N 627 47% 08-07-2020 03:13 b3a6be41 README.txt
    621 Defl:N 369 41% 08-07-2020 03:13 458062e9 UNINSTALL.txt
    1291 Defl:N 525 59% 02-02-2022 19:24 2343cb5a manifest.php
    XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

    Also, if you're embedding (or making call to your website), you must add it to the CSP so your call/URL goes through.

    Rafa

    SugarCRM | Principal Developer Advocate

Reply
  • 0 Sugar Employee Badge in reply to Harsha P

    Hey everyone,

    We've worked with Harsha and got it working for them, it was, as many of you pointed out, a packaging issue.

    Just to clarify and for reference, "manifest.php" file MUST be in the root of the zip file, see below some examples:

    Bad manifest location:

    Fullscreen
    1
    2
    3
    4
    5
    6
    7
    8
    9
    unzip -v YOUR_PACKAGE.zip
    Archive: YOUR_PACKAGE.zip
    Length Method Size Cmpr Date Time CRC-32 Name
    -------- ------ ------- ---- ---------- ----- -------- ----
    1144 Defl:N 606 47% 08-07-2020 03:11 dedfb813 SugarCRM-prod/INSTALL.txt
    1577 Defl:N 912 42% 08-07-2020 03:11 207cabfe SugarCRM-prod/LICENSE.txt
    1173 Defl:N 627 47% 08-07-2020 03:13 b3a6be41 SugarCRM-prod/README.txt
    621 Defl:N 369 41% 08-07-2020 03:13 458062e9 SugarCRM-prod/UNINSTALL.txt
    1291 Defl:N 525 59% 02-02-2022 19:24 2343cb5a SugarCRM-prod/manifest.php
    XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

    Good manifest location:

    Fullscreen
    1
    2
    3
    4
    5
    6
    7
    8
    9
    unzip -v YOUR_PACKAGE.zip
    Archive: YOUR_PACKAGE.zip
    Length Method Size Cmpr Date Time CRC-32 Name
    -------- ------ ------- ---- ---------- ----- -------- ----
    1144 Defl:N 606 47% 08-07-2020 03:11 dedfb813 INSTALL.txt
    1577 Defl:N 912 42% 08-07-2020 03:11 207cabfe LICENSE.txt
    1173 Defl:N 627 47% 08-07-2020 03:13 b3a6be41 README.txt
    621 Defl:N 369 41% 08-07-2020 03:13 458062e9 UNINSTALL.txt
    1291 Defl:N 525 59% 02-02-2022 19:24 2343cb5a manifest.php
    XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

    Also, if you're embedding (or making call to your website), you must add it to the CSP so your call/URL goes through.

    Rafa

    SugarCRM | Principal Developer Advocate

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