Blank screen while trying to import custom package

Question

Hi, 
 We are getting a blank screen on importing a custom package in sugarCRM11.2.0. 
 The error is 
 PHP Fatal error: require(): Failed opening required '/mnt/sugar/shadowed/domain_name /cache/mlp_temp/NbmKkm/manifest.php' (include_path='/mnt/sugar/11.2.0/ent:/mnt/sugar/11.2.0/ent/vendor:.:/usr/share/pear:/usr/share/php') in /mnt/sugar/11.2.0/ent/ModuleInstall/ModuleScanner.php on line 1026 
 Can anyone please help us to resolve the issue?

Harsha P · Answer

Hey everyone, 
 We've worked with Harsha and got it working for them, it was, as many of you pointed out, a packaging issue. 
 Just to clarify and for reference, "manifest.php" file MUST be in the root of the zip file, see below some examples: 
 Bad manifest location: 
 unzip -v YOUR_PACKAGE.zip 
Archive: YOUR_PACKAGE.zip
 Length Method Size Cmpr Date Time CRC-32 Name
-------- ------ ------- ---- ---------- ----- -------- ----
 1144 Defl:N 606 47% 08-07-2020 03:11 dedfb813 SugarCRM-prod/INSTALL.txt
 1577 Defl:N 912 42% 08-07-2020 03:11 207cabfe SugarCRM-prod/LICENSE.txt
 1173 Defl:N 627 47% 08-07-2020 03:13 b3a6be41 SugarCRM-prod/README.txt
 621 Defl:N 369 41% 08-07-2020 03:13 458062e9 SugarCRM-prod/UNINSTALL.txt
 1291 Defl:N 525 59% 02-02-2022 19:24 2343cb5a SugarCRM-prod/manifest.php 
 Good manifest location: 
 unzip -v YOUR_PACKAGE.zip 
Archive: YOUR_PACKAGE.zip
 Length Method Size Cmpr Date Time CRC-32 Name
-------- ------ ------- ---- ---------- ----- -------- ----
 1144 Defl:N 606 47% 08-07-2020 03:11 dedfb813 INSTALL.txt
 1577 Defl:N 912 42% 08-07-2020 03:11 207cabfe LICENSE.txt
 1173 Defl:N 627 47% 08-07-2020 03:13 b3a6be41 README.txt
 621 Defl:N 369 41% 08-07-2020 03:13 458062e9 UNINSTALL.txt
 1291 Defl:N 525 59% 02-02-2022 19:24 2343cb5a manifest.php 
 
 Also, if you're embedding (or making call to your website), you must add it to the CSP so your call/URL goes through. 
 Rafa