Blank screen while trying to import custom package

Hi,

We are getting a blank screen on importing a custom package in sugarCRM11.2.0.

The error is

PHP Fatal error: require(): Failed opening required '/mnt/sugar/shadowed/domain_name/cache/mlp_temp/NbmKkm/manifest.php' (include_path='/mnt/sugar/11.2.0/ent:/mnt/sugar/11.2.0/ent/vendor:.:/usr/share/pear:/usr/share/php') in /mnt/sugar/11.2.0/ent/ModuleInstall/ModuleScanner.php on line 1026

Can anyone please help us to resolve the issue?

0 Jeroen Somhorst over 3 years ago

Can you upload the file here? so we can inspect the package?
0 André Lopes over 3 years ago

I believe that the package has no the manifest.php at the root of folder.

Double check that and try again.

André Lopes
Lampada Global

Skype: andre.lampada
0 Harald Kuske over 3 years ago in reply to André Lopes

I agree with Anrdé, the most likely reason for that error is the missing manifest.php.

Please check that your installable zip file has a root structure like this:

Harald Kuske
Principal Solution Architect – Professional Services, EMEA
hkuske@sugarcrm.com
SugarCRM Deutschland GmbH
0 Harsha P over 3 years ago in reply to André Lopes

Hi Anrdé,

We have manifest.php at the root of the folder. Still, we are facing this issue.
0 Harsha P over 3 years ago in reply to Harald Kuske

Hi Harald,

Yes, we too have the same folder structure where we have manifest.php at the root of the folder. But, on upload of the package, we are getting a blank screen.
0 Harsha P over 3 years ago in reply to Jeroen Somhorst

Hi Jeroen,

Due to security concerns, We cannot share the package here.

As we cannot share the package if you can help us to understand the process of inspection of the package it would help a lot.

Thank you

0 Harsha P over 3 years ago in reply to Jeroen Somhorst

Fullscreen

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$manifest = array(
    'acceptable_sugar_versions' => array(
        'regex_matches' => array(
            '11\.[0123456789]*.\d\w*'
            ),
        ),
    'acceptable_sugar_flavors' => array(
        'PRO',
        'CORP',
        'ENT',
        'ULT',
        ),
    'readme' => '',
    'key' => 'key',
    'author' => '',
    'description' => 'description',
    'icon' => '',
    'is_uninstallable' => true,
    'name' => 'name',
    'published_date' => '2020-03-11 17:11:17',
    'type' => 'module',
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

$manifest = array(
    'acceptable_sugar_versions' => array(
        'regex_matches' => array(
            '11\.[0123456789]*.\d\w*'
            ),
        ),
    'acceptable_sugar_flavors' => array(
        'PRO',
        'CORP',
        'ENT',
        'ULT',
        ),
    'readme' => '',
    'key' => 'key',
    'author' => '',
    'description' => 'description',
    'icon' => '',
    'is_uninstallable' => true,
    'name' => 'name',
    'published_date' => '2020-03-11 17:11:17',
    'type' => 'module',
    'version' => '1.0',
    'remove_tables' => false,
    );

$installdefs = array(
    'id' => 'id',
    'copy' => array(
        array(
			'from' => '<basepath>/dashlet/',
            'to' => 'custom/modules/Home/clients/base/views/id/',
            ),
			
			array(
				'from' => '<basepath>/endpoint/',
				'to' => 'custom/clients/base/api/',
			),
        ),
    'language' => array(
        array(
            'from' => '<basepath>/en_us.lang.php',
            'to_module' => 'application',
            'language' => 'en_us',
            ),
        ),
    );

Our manifest file looks like this. Removed some of the information.

Our root folder looks like this

Please let us know if we are missing something

0 Rafael Fernandes over 3 years ago in reply to Harsha P
Hey everyone,

We've worked with Harsha and got it working for them, it was, as many of you pointed out, a packaging issue.

Just to clarify and for reference, "manifest.php" file MUST be in the root of the zip file, see below some examples:

Bad manifest location:

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unzip -v YOUR_PACKAGE.zip
Archive: YOUR_PACKAGE.zip
Length Method Size Cmpr Date Time CRC-32 Name
-------- ------ ------- ---- ---------- ----- -------- ----
1144 Defl:N 606 47% 08-07-2020 03:11 dedfb813 SugarCRM-prod/INSTALL.txt
1577 Defl:N 912 42% 08-07-2020 03:11 207cabfe SugarCRM-prod/LICENSE.txt
1173 Defl:N 627 47% 08-07-2020 03:13 b3a6be41 SugarCRM-prod/README.txt
621 Defl:N 369 41% 08-07-2020 03:13 458062e9 SugarCRM-prod/UNINSTALL.txt
1291 Defl:N 525 59% 02-02-2022 19:24 2343cb5a SugarCRM-prod/manifest.php
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
unzip -v YOUR_PACKAGE.zip Archive: YOUR_PACKAGE.zip Length Method Size Cmpr Date Time CRC-32 Name -------- ------ ------- ---- ---------- ----- -------- ---- 1144 Defl:N 606 47% 08-07-2020 03:11 dedfb813 SugarCRM-prod/INSTALL.txt 1577 Defl:N 912 42% 08-07-2020 03:11 207cabfe SugarCRM-prod/LICENSE.txt 1173 Defl:N 627 47% 08-07-2020 03:13 b3a6be41 SugarCRM-prod/README.txt 621 Defl:N 369 41% 08-07-2020 03:13 458062e9 SugarCRM-prod/UNINSTALL.txt 1291 Defl:N 525 59% 02-02-2022 19:24 2343cb5a SugarCRM-prod/manifest.php

Good manifest location:

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unzip -v YOUR_PACKAGE.zip
Archive: YOUR_PACKAGE.zip
Length Method Size Cmpr Date Time CRC-32 Name
-------- ------ ------- ---- ---------- ----- -------- ----
1144 Defl:N 606 47% 08-07-2020 03:11 dedfb813 INSTALL.txt
1577 Defl:N 912 42% 08-07-2020 03:11 207cabfe LICENSE.txt
1173 Defl:N 627 47% 08-07-2020 03:13 b3a6be41 README.txt
621 Defl:N 369 41% 08-07-2020 03:13 458062e9 UNINSTALL.txt
1291 Defl:N 525 59% 02-02-2022 19:24 2343cb5a manifest.php
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
unzip -v YOUR_PACKAGE.zip Archive: YOUR_PACKAGE.zip Length Method Size Cmpr Date Time CRC-32 Name -------- ------ ------- ---- ---------- ----- -------- ---- 1144 Defl:N 606 47% 08-07-2020 03:11 dedfb813 INSTALL.txt 1577 Defl:N 912 42% 08-07-2020 03:11 207cabfe LICENSE.txt 1173 Defl:N 627 47% 08-07-2020 03:13 b3a6be41 README.txt 621 Defl:N 369 41% 08-07-2020 03:13 458062e9 UNINSTALL.txt 1291 Defl:N 525 59% 02-02-2022 19:24 2343cb5a manifest.php

Also, if you're embedding (or making call to your website), you must add it to the CSP so your call/URL goes through.

Rafa
SugarCRM | Principal Developer Advocate