Blank screen while trying to import custom package

Can you upload the file here? so we can inspect the package?

I believe that the package has no the manifest.php at the root of folder.

Double check that and try again.

I agree with Anrdé, the most likely reason for that error is the missing manifest.php.

Please check that your installable zip file has a root structure like this:

Hi Anrdé,

We have manifest.php at the root of the folder. Still, we are facing this issue.

Hi Harald,

Yes, we too have the same folder structure where we have manifest.php at the root of the folder. But, on upload of the package, we are getting a blank screen.

Hi Jeroen,

Due to security concerns, We cannot share the package here.

As we cannot share the package if you can help us to understand the process of inspection of the package it would help a lot.

Thank you

$manifest = array(
    'acceptable_sugar_versions' => array(
        'regex_matches' => array(
            '11\.[0123456789]*.\d\w*'
            ),
        ),
    'acceptable_sugar_flavors' => array(
        'PRO',
        'CORP',
        'ENT',
        'ULT',
        ),
    'readme' => '',
    'key' => 'key',
    'author' => '',
    'description' => 'description',
    'icon' => '',
    'is_uninstallable' => true,
    'name' => 'name',
    'published_date' => '2020-03-11 17:11:17',
    'type' => 'module',
    'version' => '1.0',
    'remove_tables' => false,
    );

$installdefs = array(
    'id' => 'id',
    'copy' => array(
        array(
			'from' => '<basepath>/dashlet/',
            'to' => 'custom/modules/Home/clients/base/views/id/',
            ),
			
			array(
				'from' => '<basepath>/endpoint/',
				'to' => 'custom/clients/base/api/',
			),
        ),
    'language' => array(
        array(
            'from' => '<basepath>/en_us.lang.php',
            'to_module' => 'application',
            'language' => 'en_us',
            ),
        ),
    );

Our manifest file looks like this. Removed some of the information.

Our root folder looks like this

Please let us know if we are missing something

Hey everyone,

We've worked with Harsha and got it working for them, it was, as many of you pointed out, a packaging issue.

Just to clarify and for reference, "manifest.php" file MUST be in the root of the zip file, see below some examples:

Bad manifest location:

unzip -v YOUR_PACKAGE.zip                 
Archive:  YOUR_PACKAGE.zip
 Length   Method    Size  Cmpr    Date    Time   CRC-32   Name
--------  ------  ------- ---- ---------- ----- --------  ----
    1144  Defl:N      606  47% 08-07-2020 03:11 dedfb813  SugarCRM-prod/INSTALL.txt
    1577  Defl:N      912  42% 08-07-2020 03:11 207cabfe  SugarCRM-prod/LICENSE.txt
    1173  Defl:N      627  47% 08-07-2020 03:13 b3a6be41  SugarCRM-prod/README.txt
     621  Defl:N      369  41% 08-07-2020 03:13 458062e9  SugarCRM-prod/UNINSTALL.txt
    1291  Defl:N      525  59% 02-02-2022 19:24 2343cb5a  SugarCRM-prod/manifest.php

Good manifest location:

unzip -v YOUR_PACKAGE.zip                 
Archive:  YOUR_PACKAGE.zip
 Length   Method    Size  Cmpr    Date    Time   CRC-32   Name
--------  ------  ------- ---- ---------- ----- --------  ----
    1144  Defl:N      606  47% 08-07-2020 03:11 dedfb813  INSTALL.txt
    1577  Defl:N      912  42% 08-07-2020 03:11 207cabfe  LICENSE.txt
    1173  Defl:N      627  47% 08-07-2020 03:13 b3a6be41  README.txt
     621  Defl:N      369  41% 08-07-2020 03:13 458062e9  UNINSTALL.txt
    1291  Defl:N      525  59% 02-02-2022 19:24 2343cb5a  manifest.php

Also, if you're embedding (or making call to your website), you must add it to the CSP so your call/URL goes through.

Rafa