How can read Inbound Emails?

Hi Everyone!

I have configured my inbound email with the next parameters, and the connection is fine, in fact I can already send emails from my Sugar instance, and they appear in the "Emails" module.

But I would like to know if it is possible to see somewhere the emails that the configured email received.

I also tried to activate the "Email Archiving", but I received the next message:
"An error ocurred while trying to communicate with the Email Archiving server, and the service could not be enabled: Bad result returned by the service. Please try again or contact SugarCRM support".

Someone know's about it?

Thank you!

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0 Francesca Shiekh over 2 years ago

There are a few things to check, including your firewall settings if you are an On-Site customer:

https://support.sugarcrm.com/Knowledge_Base/Email/Enabling_Sugar_Email_Archiving/

As for reading the emails they are received by a regular mailbox on your mail server, so you can ask your sysadmin for access and check them that way but you need to be careful not to mark them as read or the script that turns the emails into Email records (modules/InboundEmail/InboundEmail.php ) will not read them.

We also took the additional step, in our on-site Test and Dev instances, of redirecting all outbound email from those servers to a test-messages email address so that we don't risk emailing customers from those instances by mistake.

FrancescaS
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0 Francesca Shiekh over 2 years ago

There are a few things to check, including your firewall settings if you are an On-Site customer:

https://support.sugarcrm.com/Knowledge_Base/Email/Enabling_Sugar_Email_Archiving/

As for reading the emails they are received by a regular mailbox on your mail server, so you can ask your sysadmin for access and check them that way but you need to be careful not to mark them as read or the script that turns the emails into Email records (modules/InboundEmail/InboundEmail.php ) will not read them.

We also took the additional step, in our on-site Test and Dev instances, of redirecting all outbound email from those servers to a test-messages email address so that we don't risk emailing customers from those instances by mistake.

FrancescaS
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