Hello,
Is there an upgrade safe way of adding new custom fields to the email template for call reminders?
I can access the template in include/language/en_us.notify_template.html and customize it by creating custom/include/language/en_us.notify_template.html with the new text and fields. The new text works in the reminder emails, but field values don't (they show as empty). Is there a way to get the field values to work?
Kind regards,
Miska
Hi Jeff,
Thanks for your reply. There seem to be email templates for Call assignment notifications and Call invitations in "Emails" -> "Email templates" in 10.1 and later. Out of the box there isn't one for Call reminder emails and the reminder email content doesn't match either of those templates. Can I create a template for the reminder emails in "Emails" -> "Email templates"? How does Sugar determine which email template to use for each functionality?
Users can request an email reminder (or a pop-up reminder) before a call starts when editing a call:
Kind regards,
Miska
