Call reminder email notification template

Hello,

Is there an upgrade safe way of adding new custom fields to the email template for call reminders?

I can access the template in include/language/en_us.notify_template.html and customize it by creating custom/include/language/en_us.notify_template.html with the new text and fields. The new text works in the reminder emails, but field values don't (they show as empty). Is there a way to get the field values to work?

Kind regards,

Miska

0 André Lopes over 4 years ago
This can be accomplished by extending the Class of target module (Calls) and override the method set_notification_body accordingly.

Create an extended Include with content like that:

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$objectList['Calls'] = 'Call';
$beanList['Calls'] = 'CustomCall';
$beanFiles['CustomCall'] = 'custom/modules/Calls/Call.php';
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$objectList['Calls'] = 'Call'; $beanList['Calls'] = 'CustomCall'; $beanFiles['CustomCall'] = 'custom/modules/Calls/Call.php';

Create file custom/modules/Calls/Call.php with content like that, and implement overridden method accordingly:

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class CustomCall extends Call {
function set_notification_body($xtpl, $call) {
$xtpl = parent::set_notification_body($xtpl, $call);
// add your code here
return $xtpl;
}
}
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class CustomCall extends Call { function set_notification_body($xtpl, $call) { $xtpl = parent::set_notification_body($xtpl, $call); // add your code here return $xtpl; } }

Regards
André Lopes
Lampada Global

Skype: andre.lampada
0 Jeff Bickart over 4 years ago
I believe in 10.1 this is a standard Email template and no longer uses the language file(s).

See https://support.sugarcrm.com/Documentation/Sugar_Versions/10.1/Sell/Sugar_10.1.0_Release_Notes/

Additional configurable system email templates : Additional system email templates are now available to configure via Emails > View Email Templates: "Assignment Notification Emails", "Call Notifications Emails", "Meeting Notifications Emails", "Scheduled Report Emails".
0 Miska Husgafvel over 4 years ago in reply to André Lopes

Hi André,

Thanks for your reply. Just to clarify, I'm under the impression that set_notification_body() in Call class is used for the assignment notifications but not for the email reminders. Am I mistaken?

Users can request an email reminder (or a pop-up reminder) before a call starts when editing a call:

At least the reminder email uses a different template than the assignment notification email.

Kind regards,

Miska
0 Miska Husgafvel over 4 years ago in reply to Jeff Bickart

Hi Jeff,

Thanks for your reply. There seem to be email templates for Call assignment notifications and Call invitations in "Emails" -> "Email templates" in 10.1 and later. Out of the box there isn't one for Call reminder emails and the reminder email content doesn't match either of those templates. Can I create a template for the reminder emails in "Emails" -> "Email templates"? How does Sugar determine which email template to use for each functionality?

Users can request an email reminder (or a pop-up reminder) before a call starts when editing a call:

Kind regards,

Miska