Call reminder email notification template

This can be accomplished by extending the Class of target module (Calls) and override the method set_notification_body accordingly.

Create an extended Include with content like that:

$objectList['Calls'] = 'Call';
$beanList['Calls'] = 'CustomCall';
$beanFiles['CustomCall'] = 'custom/modules/Calls/Call.php';

Create file custom/modules/Calls/Call.php with content like that, and implement overridden method accordingly:

class CustomCall extends Call {
    function set_notification_body($xtpl, $call) {
        $xtpl = parent::set_notification_body($xtpl, $call);

        // add your code here

        return $xtpl;
    }
}

Regards

I believe in 10.1 this is a standard Email template and no longer uses the language file(s).

See https://support.sugarcrm.com/Documentation/Sugar_Versions/10.1/Sell/Sugar_10.1.0_Release_Notes/

• Additional configurable system email templates : Additional system email templates are now available to configure via Emails > View Email Templates: "Assignment Notification Emails", "Call Notifications Emails", "Meeting Notifications Emails", "Scheduled Report Emails".

Hi André,

Thanks for your reply. Just to clarify, I'm under the impression that set_notification_body() in Call class is used for the assignment notifications but not for the email reminders. Am I mistaken?

Users can request an email reminder (or a pop-up reminder) before a call starts when editing a call:

At least the reminder email uses a different template than the assignment notification email.

Kind regards,

Miska

Hi Jeff,

Thanks for your reply. There seem to be email templates for Call assignment notifications and Call invitations in "Emails" -> "Email templates" in 10.1 and later. Out of the box there isn't one for Call reminder emails and the reminder email content doesn't match either of those templates. Can I create a template for the reminder emails in "Emails" -> "Email templates"? How does Sugar determine which email template to use for each functionality?

Users can request an email reminder (or a pop-up reminder) before a call starts when editing a call:

Kind regards,

Miska