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Sugar 7: global search is not finding any results, even if Elasticsearch is ready and workable.

Gaelle Fernandez
Hello everyone !

What i want :
Simply a fonctionnal Global search.

What i have :
Sugar Pro 7.5.1
My users need to search through Global Search, and we came to a strange situation :
Even if i search the name of a contact (wich is high boost), in the global search zone, i get a "No result found" little pop up.

What i did :
- I've checked in admin> global search if Elasticsearch worked. It is.
- i've clicked on "plan index", which gave me the little pop up described here : http://support.sugarcrm.com/02_Documentation/01_Sugar_Editions/04_Sugar_Professional/Sugar_Professio... but after a while, nothing has changed.
- So i've checked in the Schedulers, and there was no scheduled task which would perform the function::performFullFTSIndex job. I've added one.Called "test Index",  Active, as often as possible.
- Nothing happened too.
- I've checked in elasticsearch.log, and i have the following, which seems to be saying "it's good, the index is cool" :

[2015-07-07 16:24:58,683][INFO ][cluster.metadata         ] [Thunderbird] [efa70bed4f2e5a75a907f99f7f153ca3] creating index, cause [api], shards [5]/[1], mappings [][2015-07-07 16:24:58,733][INFO ][cluster.metadata         ] [Thunderbird] [efa70bed4f2e5a75a907f99f7f153ca3] create_mapping [Leads]
[2015-07-07 16:24:58,799][INFO ][cluster.metadata         ] [Thunderbird] [efa70bed4f2e5a75a907f99f7f153ca3] create_mapping [Contacts]
[2015-07-07 16:24:58,816][INFO ][cluster.metadata         ] [Thunderbird] [efa70bed4f2e5a75a907f99f7f153ca3] create_mapping [Accounts]
[2015-07-07 16:24:58,828][INFO ][cluster.metadata         ] [Thunderbird] [efa70bed4f2e5a75a907f99f7f153ca3] create_mapping [Calls]
[2015-07-07 16:24:58,837][INFO ][cluster.metadata         ] [Thunderbird] [efa70bed4f2e5a75a907f99f7f153ca3] create_mapping [Notes]
[2015-07-07 16:24:58,854][INFO ][cluster.metadata         ] [Thunderbird] [efa70bed4f2e5a75a907f99f7f153ca3] create_mapping [Contracts]
[2015-07-07 16:24:58,863][INFO ][cluster.metadata         ] [Thunderbird] [efa70bed4f2e5a75a907f99f7f153ca3] create_mapping [Cases]
[2015-07-07 16:24:58,885][INFO ][cluster.metadata         ] [Thunderbird] [efa70bed4f2e5a75a907f99f7f153ca3] create_mapping [de_Devis]
[2015-07-07 16:24:58,894][INFO ][cluster.metadata         ] [Thunderbird] [efa70bed4f2e5a75a907f99f7f153ca3] create_mapping [ag_ActesDeGestion]
- When going to my "test Index" scheduled task, there is no job running/done/queued nor failed.

Do you have any idea on what is happening in my global search, please?
Do you have some clue on where i have to search for the errors?

Thanks a lot for your time !
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  • 0
    We had the same problem.  We created a case with support and they reindexed the db and that resolved most of our issues.  One thing that we had done is also implement teams and we noted that all of the data was set to global as primary.  When we updated the records with the correct team as primary this also helped with global search.  The key for us was the reindexing and working with support on this issue. Hope this helps.

  • 0 in reply to lonnie.wills@g2atechgroup.com lonnie.wills@g2atechgroup.com
    okay, i think my thread was not understood, maybe i'm not good enough to explain what i did.
    I already did all of this. But like Shijin Krishna, it did absolutely nothing.
    I tried to edit a Contact's record, and save, but the global search always says "No result found".


    Like i've said, i can see the elasticsearch's log, and well, it seems good to me.
    So for me the cron is running...

    Do you have any idea on where i should turn my researches ?

    Maybe i should open a case in Support, because maybe it is a problem they could resolve (but could they ?)

    Thanks a lot for your time. Sorry for my bitterness' tone, but i'm beginning to believe that Sugar does not help me develop a good application for my customers. For Sugar's customers, in fact.
Reply
  • 0 in reply to lonnie.wills@g2atechgroup.com lonnie.wills@g2atechgroup.com
    okay, i think my thread was not understood, maybe i'm not good enough to explain what i did.
    I already did all of this. But like Shijin Krishna, it did absolutely nothing.
    I tried to edit a Contact's record, and save, but the global search always says "No result found".


    Like i've said, i can see the elasticsearch's log, and well, it seems good to me.
    So for me the cron is running...

    Do you have any idea on where i should turn my researches ?

    Maybe i should open a case in Support, because maybe it is a problem they could resolve (but could they ?)

    Thanks a lot for your time. Sorry for my bitterness' tone, but i'm beginning to believe that Sugar does not help me develop a good application for my customers. For Sugar's customers, in fact.
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