Record is not opening

Hi All,

We are running on SugarCRM enterprise - 7.6.1.0

We are facing issue.

In the List View of a module ,clicking a record does not open the record view instead stays in the list view.The url gets appended with the record id as it should be,

but the record view is not rendered.

In browser console,It is throwing like

Uncaught TypeError: Cannot read property 'my_favorite' of undefined at  cache/include/javascript/sugar_sidecar.min.js?v=QDz1kVEi9tOmQnr6mGeo-w on line 1909.

This issue is fixed on repair.But comes back after a while.It is not consistent.

Please advice me on this.

Parents

0 Bhavesh Patel over 9 years ago

Hello Ajay,
Did you perform the Repair JS Files in studio admin>Repair->Repair JS Files.
0 sidhdharth gajjar over 9 years ago in reply to Bhavesh Patel

Hello Ajay,
I have faced this kind of issue in sugarcrm. Please replace you core files in existing sugarcrm from newly installed same sugar version. Let me know if you need more help for the same.
0 Ajay Kumar over 9 years ago in reply to sidhdharth gajjar

Thanks Bhavesh and siddharth for your response.The issue came again,If we run repair & rebuild ,then it goes off.Then after sometime it comes again.If anyone faced this ,Please share your ideas here.
0 Lori F over 9 years ago in reply to Ajay Kumar

Ajay,

When the blank page occurs, are there any JavaScript errors in the JavaScript console? The next time this happens, right-click inside the blank area of the browser and select "Inspect Element", click on the Console tab and let us know if you see any JavaScript errors listed.

Kind Regards,

Lori

Reply

0 Lori F over 9 years ago in reply to Ajay Kumar

Ajay,

When the blank page occurs, are there any JavaScript errors in the JavaScript console? The next time this happens, right-click inside the blank area of the browser and select "Inspect Element", click on the Console tab and let us know if you see any JavaScript errors listed.

Kind Regards,

Lori

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