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Record is not opening

Ajay Kumar

Hi All,

We are running on SugarCRM enterprise -  7.6.1.0

We are facing issue.

In the List View of a module ,clicking a record does not open the record view instead stays in the list view.The url gets appended with the record id as it should be,

but the record view is not rendered.

In browser console,It is throwing like 

Uncaught TypeError: Cannot read property 'my_favorite' of undefined at  cache/include/javascript/sugar_sidecar.min.js?v=QDz1kVEi9tOmQnr6mGeo-w on line 1909.

This issue is fixed on repair.But comes back after a while.It is not consistent.

Please advice me on this.

Parents Reply
  • 0 in reply to sidhdharth gajjar

    Thanks Bhavesh and siddharth for your response.The issue came again,If we run repair & rebuild ,then it goes off.Then after sometime it comes again.If anyone faced this ,Please share your ideas here.

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  • 0 Sugar Employee Badge in reply to Ajay Kumar

    Ajay,

    When the blank page occurs, are there any JavaScript errors in the JavaScript console?  The next time this happens, right-click inside the blank area of the browser and select "Inspect Element", click on the Console tab and let us know if you see any JavaScript errors listed.

    Kind Regards,

    Lori

  • 0 Sugar Employee Badge in reply to Ajay Kumar

    Ajay,

    My apologies, I did not notice that you posted the JavaScript error in the first post.  This issue may be related to a known defect.  What version of Sugar are you running?  I see that this defect is resolved in the 7.6.2.0 version. 

    Kind Regards,

    Lori

  • 0 in reply to Lori F

    Hi Lori,

    Thanks for your response.

    I will try that you suggested and update you  on the same.

    I hope that issue will get fix permanently.