How to stop Inbound mails creating a case for Email Delivery Failure Notifications?

Hi,

I have a gmail mailbox setup as Inbound Group Mailbox in Sugar , its setup to create Cases automatically. I have a problem of cases being created for bounced back emails such as the Email Delivery Failure notification emails, which we don't want to, does anyone have any suggestions/ answers based on a similar experience? Please let me know.

Note: The SMTP used for outgoing emails from sugar uses Amazon SES(Simple Email Service) 

Regards,
Vijay

Parents
  • To make Neeraja's suggestion as upgrade safe. Please follow the below steps.

    Extending the InboundEmail.php to custom path custom/modules/InboundEmail/InboundEmail.php

    require_once('modules/InboundEmail/InboundEmail.php');
    require_once('modules/ACLRoles/ACLRole.php');
    require_once('data/BeanFactory.php');

    class CustomInboundEmail extends InboundEmail{

    //extend your desired function

    }

    and also add the below code in custom/Extension/application/Ext/Include/CustomInboundEmail.php

    <?php

    $objectList['InboundEmail'] = 'InboundEmail';
    $beanList['InboundEmail'] = 'CustomInboundEmail';
    $beanFiles['CustomInboundEmail'] = 'custom/modules/InboundEmail/InboundEmail.php';

    Hope this helps you.

Reply
  • To make Neeraja's suggestion as upgrade safe. Please follow the below steps.

    Extending the InboundEmail.php to custom path custom/modules/InboundEmail/InboundEmail.php

    require_once('modules/InboundEmail/InboundEmail.php');
    require_once('modules/ACLRoles/ACLRole.php');
    require_once('data/BeanFactory.php');

    class CustomInboundEmail extends InboundEmail{

    //extend your desired function

    }

    and also add the below code in custom/Extension/application/Ext/Include/CustomInboundEmail.php

    <?php

    $objectList['InboundEmail'] = 'InboundEmail';
    $beanList['InboundEmail'] = 'CustomInboundEmail';
    $beanFiles['CustomInboundEmail'] = 'custom/modules/InboundEmail/InboundEmail.php';

    Hope this helps you.

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