• How to reopen a case automatically when a new email is received(using Process Definitions)?

    Hi, I'm using Sugar 8.0.3 Enterprise, how can i re-open an existing closed case(Status: Closed) when a new email imported via email to case functionality has the matching Case Number[Case Macro] on the subject ? I note that Emails is not a module…

  • How to stop Inbound mails creating a case for Email Delivery Failure Notifications?

    Hi, I have a gmail mailbox setup as Inbound Group Mailbox in Sugar , its setup to create Cases automatically. I have a problem of cases being created for bounced back emails such as the Email Delivery Failure notification emails, which we don't want…