Auto Reply Email setup on Inbound Email settings does not work

Hi ,

I've setup an auto reply template on the inbound mail account setup in Sugar, however when an email is received on the inbound mailbox(which is a Group Mail Box ) , the auto response email is not sent back to the sender from Sugar. I thought this would be a straightforward setup for an admin user however i'm left scratching my head .

Is there something i'm missing ?

Thanks,

Vijay

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0 Vijay Nagarajan over 5 years ago

My problem still persists, any other ideas/suggestions ?
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0 Neeraja P over 5 years ago in reply to Vijay Nagarajan

Hi Vijay Nagarajan, which version of Sugar are you using? Also can you share a screenshot of your inbound email settings here?
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0 Vijay Nagarajan over 5 years ago in reply to Neeraja P

Sugar 8.0.3. I can't attach a screenshot/image as it's not straight forward for me, below are the details from inbound email settings:

Advanced Setup
Assign To Teams:	Global (Primary)	"From" Name:	RE TEST MAIL
Import Emails Automatically:	Yes	"From" Address:	example@something.com.au
Create Case from Email:	No	"Reply-to" Name:	RE TEST MAIL
		"Reply-to" Address:	lexample@something.com.au
Auto-Reply Template:	Test Auto Response	Allow users to send emails using the "From" Name and Address as the reply to address:	Yes
No Auto-Reply to this Domain:	none	Number of Auto-responses:	5
Leave Messages On Server:	Yes

0 Neeraja P over 5 years ago in reply to Vijay Nagarajan
If you're testing this in a "test" environment or locally, can you enable "Debug" logging under Admin -> System Settings -> Log level and check if you're able to see these logs after you send an email:

found auto-reply template id - prefilling and mailing response

saving and sending auto-reply email
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0 Neeraja P over 5 years ago in reply to Vijay Nagarajan
If you're testing this in a "test" environment or locally, can you enable "Debug" logging under Admin -> System Settings -> Log level and check if you're able to see these logs after you send an email:

found auto-reply template id - prefilling and mailing response

saving and sending auto-reply email
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Auto Reply Email setup on Inbound Email settings does not work

Advanced Setup