Thread Details
  • State Suggested Answer
  • Replies 13 replies
  • Answers 1 answer
  • Subscribers 357 subscribers
  • Views 4426 views
  • Users 0 members are here
Forum Actions
Related

Auto Reply Email setup on Inbound Email settings does not work

Vijay Nagarajan

Hi ,

I've setup an auto reply template on the inbound mail account setup in Sugar, however when an email is received on the inbound mailbox(which is a Group Mail Box ) , the auto response email is not sent back to the sender from Sugar. I thought this would be a straightforward setup for an admin user however i'm left scratching my head . 

Is there something i'm missing ? 

Thanks,

Vijay

Parents Reply Children
  • 0 in reply to Neeraja P

    Sugar 8.0.3. I can't attach a screenshot/image as it's not straight forward for me, below are the details from inbound email settings: 

    Advanced Setup
    Assign To Teams: Global (Primary)   "From" Name:  RE TEST MAIL  
    Import Emails Automatically:
      
    Yes
          		 "From" Address:   example@something.com.au  
    Create Case from Email: No  "Reply-to" Name:   RE TEST MAIL 
          "Reply-to" Address:   lexample@something.com.au 
    Auto-Reply Template: Test Auto Response 
    Allow users to send emails using the "From" Name and Address as the reply to address:
     
    Yes
    No Auto-Reply to this Domain: none 
    Number of Auto-responses:
     
    5
     
    Leave Messages On Server: Yes