How to return to the recordview upon creating Case

When creating a new record from Cases, on save of the new case record displays the Record View of the case that we just created. Currently, Sugar takes the user back to the List View.

How to return to the RecordView of the Case that has just been created?

Regards,

Longki

0 Alan Beam over 9 years ago

Hi Longki,
If you click the down arrow next to the Save button during the creation process, you will get an option for "Save and view":
This should save the new record and redirect to the Record View for the newly created record. Will this accomplish what you need? Let me know if you have any questions!
-Alan
0 Roland Cadavos over 9 years ago in reply to Alan Beam

Sir,
Thank you for the reply, that would suffice. Hmm i'll try to make that button as the default. As i will search on this, do you know how to do this sir?
Big Thanks,
Longki
0 Roland Cadavos over 9 years ago in reply to Roland Cadavos

Extending create-actions.php do the trick :-)
0 Roland Cadavos over 9 years ago in reply to Roland Cadavos

I got a problem when i create case using subpanel quickcreate under Contacts module. After saving it prompts "Are you sure you want to leave this page?". It doesnt redirect to Case RecordView. Maybe because i got a mass-link.js (API called) inside Contacts views?