Hello!
I've been learning Sugar for the past few months.
I've setup some workflows for notifying portal users when their case changes status.
This WF uses the Contact Subpanel to get the recipient to send the notificacion via email.
However when a case is created in the administrative console the subpanel is not generated in creation.
I consider there are 2 solutions:
1) Changing the workflows to check the Contact field in the Case module. And populating this field from the subpanel when a case is created from the portal.
2) Populating the Contact (Subpanel) upon creating the case in the admin console.
Any ideas on how I could link both fields to prevent WF error when sending emails?
Note: I dont have any problem on doing this with the console or editing files/code in the instance
Thanks in advance!