We've implemented de inbound email automatic case creation. Following the next tutorial:
https://support.sugarcrm.com/Knowledge_Base/Email/Automatically_Creating_Cases_From_Inbound_Emails/
Everything is working fine, however we noticed all cases are created by a specfic user. Our guess its the default user/ the account administrator.
We would like to change this so its created by a user from a team or a different specific user.
Just to be clear we are talkin about the "Created by" field not the "Assignee"
We've tried the next code in the InboundEmail.php in ./costume/modules/InboundEmail/
handleCreateCase(...){
....
$c->created_by = 'My.Username'
...
}That would not work
Any guesses?
