Why does composing an email with attachments generate a note?

Hi Yen,

This is the expected behavior, as is described in our documentation. This cannot be disabled, as there is no way to configure a different way for storing attachments in Sugar. What is the reason you don't want this to occur? Depending on what it is, I may be able to help you find a workaround.

-Alan

Hi Alan,

Thanks for the reply. We use Notes to store and process some important data, and the  attachments add a lot of noise.

However, the way around it for us was to use a logic hook to categorize the Note as an Attachment, and then so we can filter appropriately.

Thanks again

Yen

Hi Alan,

Thanks for the reply. We use Notes to store and process some important data, and the  attachments add a lot of noise.

However, the way around it for us was to use a logic hook to categorize the Note as an Attachment, and then so we can filter appropriately.

Thanks again

Yen