Leads Not Syncing via Marketo Connector (due to scheduler?)

I'm using Sugar CRM Professional, Version 7.2.2.2 and I've set up the Marketo Connector correctly twice now. For an hour or so, it will work fine, but after that all new leads and data from the fields will stop syncing.

When I check the Sugar Scheduler, the 'Check Marketo for updates to Activity Logs' will always show the job status as 'Running', while the 'Check Marketo for changes to Leads' will always show job status as 'queued'.

I have the interval set to 'As often as possible' for both jobs, yet the syncing keeps getting stuck in queue. Any ideas on what I can do? Would setting longer intervals for some of the other jobs free up some time/processing power and help fix this? I don't think so, but I've attached screenshots if you notice anything jobs that don't have to be run so frequently.

Please help someone! I need this integration to have perfect/constant syncing by EOW.

0 Jeff Bickart over 10 years ago

If you are using Sugar On Demand log a support ticket. The support team should be able to help you
0 huntsty huntsty over 10 years ago

Thanks Jeff. A ticket has been logged, just wanted to see if anyone else has experienced this issue.
0 Jeff Bickart over 10 years ago

Goto Admin
Then the Marketo Section
and select the Synchronization Table Information options.

What does it say for the Remaining Count and Last Updated fields for the 2 options?
0 huntsty huntsty over 10 years ago

For both, the Remaining Count is 0 and last updated was 2 minutes ago.
0 Jeff Bickart over 10 years ago

That means all of the information from marketo has downloaded. The Remaining Count field tells you how much data remains to be downloaded from Marketo.
0 Alex Nassi over 10 years ago

Hi Hunter,

The bugs that you were encountering have been fixed in the 3.0.9 release of the Marketo Connector. I hope this helps!

-Alex