Forums - Thread Details
  • State Not Answered
  • Replies 2 replies
  • Subscribers 320 subscribers
  • Views 1051 views
  • Users 0 members are here
Forum Actions
Related

Unable to turn off TRACKER - support unable to help :(

James Banbury

Hi everyone, 

We have a customer (on-site) using Ent 9.0.3, who must have their Tracker function in Sugar turned off (for compliance reasons).

Using the checkboxes in Admin > Tracker doesn't stop the tracker from running. You can test yourself, it's still fully tracking and the DB will be busy with many INSERT DB queries on a live system.

SugarCRM support has advised that we make the 'prune tracker tables' job run more frequently. But the issue is not DB storage, it's compliance.

I can see that ticking/un-ticking the checkboxes in Admin > Tracker manipulates some entries in the DB table config. I've also tried removing these rows, yet the tracker still runs.

Is anyone aware of a 'hacky' or not so hacky way of disabling this function?

Parents
  • 0

    Hi James Banbury,

    I have not tested this personally, but I have heard that this might be possible by changing && to || in modules/Trackers/monitor/tracker_monitor.php where the if statement reads:

    if(!$this->isEnabled() && (isset($this->visible) && !$this->getValue('visible')))

     

    Note that breaking trackers will break the Recently Viewed functionality. Sugar won't show recently viewed records any more in any module's dropdown menu.

     

    I hope this is helpful!

Reply
  • 0

    Hi James Banbury,

    I have not tested this personally, but I have heard that this might be possible by changing && to || in modules/Trackers/monitor/tracker_monitor.php where the if statement reads:

    if(!$this->isEnabled() && (isset($this->visible) && !$this->getValue('visible')))

     

    Note that breaking trackers will break the Recently Viewed functionality. Sugar won't show recently viewed records any more in any module's dropdown menu.

     

    I hope this is helpful!

Children
No Data