SugarCRM soap apis giving read time out

Question

We have one customer who is on SugarCRM on premise 8.0.2 version. When we are trying to access SugarCRM instance of this customer via SOAP apis, we are getting read timeout exception. I have looked through the SugarCRM release notes and found that there was one issue related to SOAP apsi which was fixed in 8.0.1 and 8.1.0.

80813 : The SOAP API and is not available for use, rendering applications which use SOAP unable to connect to Sugar.

Can someone please confirm if the fix is available in 8.0.2 or the issue was introduced again in 8.0.2?

test test · Accepted Answer

Hi Matt, We were able to reproduce the issue with Transfer-Encoding on our on prem instance as well. We have our SugarCRM instance on AWS, AWS internally ignores Transfer-Encoding header because of which we were not able to reproduce the issue earlier. After changing our AWS ELB configuration to use TCP protocol, we were able to reproduce the issue. We have fixed our code to stop sending Transfer-Encoding header, (SugarsoapStubStub) stub )._getServiceClient().getOptions().setProperty(HTTPConstants. CHUNKED , false ); Thanks Matt for all the help to resolve the issue.