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7.8.2 Pro - stuck on login when accessing BWC modules

Francesca Shiekh

7.8.2 pro in the past couple of days I've not been able to access BWC modules in my TST server. Including Campaigns and Administration.

I can log in fine, navigate sidecar modules and use them just fine, but when I go to Campaigns, for example, it bumps me back to the login screen with the following URL and I'm unable to access that module. The same happens if I try to go to the Administration module.

sugarcrm/index.php#bwc/index.php?action=Login&module=Users&login_module=Campaigns&login_action=index&login_bwcFrame=1&login_bwcRedirect=1

The only change I know of is a test by our sysadmins to switch from APC to Zend OPCache.  

What would cause this authentication issue?

thanks,

FrancescaS

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  • 0 in reply to Hatim Alam

    Hi hats, I'm having this same problem, but on 7.9.2.0 Pro. It's storing the session in memcached and I get that error message when accessing a BWC module "Invalid Client Client authentication failed.". I have other instances (7.8.2.2 Ent) running on the same server without problems.

    I've already tried clearing cache and cookie, different browsers and even different computer without success. Do you happen to know what the issue may be?

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