7.8.2 Pro - stuck on login when accessing BWC modules

7.8.2 pro in the past couple of days I've not been able to access BWC modules in my TST server. Including Campaigns and Administration.

I can log in fine, navigate sidecar modules and use them just fine, but when I go to Campaigns, for example, it bumps me back to the login screen with the following URL and I'm unable to access that module. The same happens if I try to go to the Administration module.

sugarcrm/index.php#bwc/index.php?action=Login&module=Users&login_module=Campaigns&login_action=index&login_bwcFrame=1&login_bwcRedirect=1

The only change I know of is a test by our sysadmins to switch from APC to Zend OPCache.  

What would cause this authentication issue?

thanks,

FrancescaS

  • Hi Francesca Shiekh,

    Are you using any external session storage like memcache, redis etc. or any HA setup done ?

    Is it showing "Client authentication failed" error ? Please let us know.

  • Thanks hats, it actually resolved itself with a good old cache and cookie cleanup on my browser.

    Francesca

  • Hi hats, I'm having this same problem, but on 7.9.2.0 Pro. It's storing the session in memcached and I get that error message when accessing a BWC module "Invalid Client Client authentication failed.". I have other instances (7.8.2.2 Ent) running on the same server without problems.

    I've already tried clearing cache and cookie, different browsers and even different computer without success. Do you happen to know what the issue may be?

  • I have found out what the problem was. session.gc_maxlifetime was set to 0. It looks like SugarCRM only started taking this setting seriously from either 7.9.1.0 or 7.9.2.0. I changed that setting to a "few hours" and now I can access the BWC modules just fine.