Increasing CRM Usage

I think we need to plan Training as part of the CRM Implementation to improve adoption. Even though SugarCRM is easy to use, comprehensive training enables end users to use the usability features that they like or need. 

Successful CRM Implementation needs Training as a strategy.

Hi Ram Kumar LK,

I definitely agree! Training cannot be overlooked. Often small things that frustrate users can be eliminated with some simple training. Ideally training should be ongoing as well. During a roll out there can be so much information coming at users all at once. Reinforcing that training over time is also critical to success. 

Hi Ram Kumar LK,

I definitely agree! Training cannot be overlooked. Often small things that frustrate users can be eliminated with some simple training. Ideally training should be ongoing as well. During a roll out there can be so much information coming at users all at once. Reinforcing that training over time is also critical to success. 

Hi Jana Ferguson ,

One of the key element that we stress for CRM Adoption is refreshing the implementation every year. 

When we implement a CRM for the first time there will be lot of challenges so however we try our best we may not be able to implement the complete feature set. But if companies look at "Refreshing their CRM Implementation" as an annual process the adoption continuously improves. 

We have a blog on our website to elaborate this - 

https://www.bhea.com/blog/refresh-your-crm-implementation-every-year/ 

Many a times when we do a review of a CRM Implementation, every time we see additional benefits to end users by enabling some part of the CRM.

Hope this helps.