Your customer service function is often where customer loyalty is secured or lost. Customers make judgments about the culture and capability of your organization based on their service experience. Each of us wants to work for an organization that keeps…

SugarCRM’s mission is to provide a platform that helps our customers serve their customers. If you measure success by revenue growth, then service is a powerful force to drive this growth. A sales team that is in lock step with your service team will…