• Role Specific Dashboard Updates (Q2 2024 / 14.0)

    See Just “Role” With It: Sugar’s New Role-Specific Dashboards Provide Personalized Insights for more information.
    • https://youtu.be/vrVxEnK3XQA
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  • What's New with the Timeline Dashlet in version 13.2 (Q4 2023) Release?

    • https://www.youtube.com/watch?v=sKQGppJMKxo
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  • Creating a Team in Sugar Serve

    • https://youtu.be/Hty_-UlC-LU
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  • Navigating Sugar

    Learn about the different views you'll see as you navigate Sugar Sell, Serve, or Enterprise.
    • https://youtu.be/njvL4cSlAsY
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  • Editing Records using the Focus Drawer Record View Dashlet

    • https://youtu.be/mIMO1EMQqAE
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  • Season 2 Episode 3: Discover the Power of the Service Console

    This episode talks about the powerful Service Console available to your customer service agents in Sugar Serve. We define what the Service Console is and its basic functionality. And we explain its benefits and how it can improve your Customer Service…
    • https://anchor.fm/sugaruniversity/episodes/Season-2-Episode-3-Discover-the-Power-of-the-Service-Console-e1efl85
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  • Using your SugarCRM Customer Support Portal

    • https://youtu.be/RVD_DwfG8Wg
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  • Creating a Related Record in Serve

    • https://youtu.be/8vyL8vvN6jw
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  • Creating a Record in Serve

    • https://youtu.be/WAae6utksuw
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  • Filtering Records in the Module List View in Serve

    • https://youtu.be/4CboKmNtO-E
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  • Using Global Search in Serve

    • https://youtu.be/Yu4bMFCUz1s
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  • Managing your Dashboard in Serve

    • https://youtu.be/egeVhNTNxms
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  • How Sugar Serve Modules work Together

    • https://youtu.be/H1HPxGnTvgU
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