This episode talks about the powerful Service Console available to your customer service agents in Sugar Serve. We define what the Service Console is and its basic functionality. And we explain its benefits and how it can improve your Customer Service department’s focus on the customer and make sure they are not neglected. Long with this podcast to introduce you to the Service Console, please use the How to Use Sugar Serve Course - Lesson 2 "Getting to Know Your Service Console" link below to see visuals of the console and instructions on how to use it.
How to Configure the Service Console
How to Use Sugar Serve Self-paced Course on SugarU - Lesson 2 Getting to Know Your Service Console
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