Which is the best way to manage vacations?

I'm wondering which is the best way to manage holidays and vacations in Sugar.

In the User profile, there is the possibility to define user holidays; in the Business Center I can define business holidays; then, I can also define shifts, with shift execptions.

It seems to me that there is some overlap between them.

Am I right?

Is there a best practice to choose among them?

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0 André Lopes 2 months ago

Both holidays makes sense. The one under User profile means the real user vacations, and the one under Business Center means regional holidays, which will affect any user associated to it.

André Lopes
Lampada Global

Skype: andre.lampada
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0 Raul Pirovano 2 months ago in reply to André Lopes

Thank you André. And which difference do you see between use holidays or shift exceptions?
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0 Raul Pirovano 2 months ago in reply to André Lopes

Thank you André. And which difference do you see between use holidays or shift exceptions?
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0 André Lopes 2 months ago in reply to Raul Pirovano
Shift and shift exceptions manage specific working hours for the users (shift) and hours they are not available (shift exceptions).

That said, combination of Business Centers holidays, User profile holidays, shift and shift exceptions allows your company the manage:

Holidays for a region (Country, State, City etc)

Holidays for a given user

Working hours

Working hours exceptions

Thanks to these features you are able to wisely manage bpm process to deal with SLA and several other quality parameters.
André Lopes
Lampada Global

Skype: andre.lampada
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