SMPT Server Error

Make sure you followed this article.

Hey Ada, 

If you go to Admin > System Settings and click "View Log" (at the bottom) and then click "All". Here you can see the full error from the email server when Sugar tries to connect to it. 

More often than not, the issue usually winds up being invalid server information or invalid credentials. 

-Raye

Indeed that what we did and checked the credentials - not sure why is this error occuring.

Hey Raye, 

The list is quite long, not gonna lie :D But it's a start!  

Hi Ada Napierala

The error message says, The “Outbound Mail Server” is incorrect.

So, you can check the right outbound server for your email service provider from here: https://store.outrightcrm.com/blog/imap-and-smtp-server-settings/

Also, it would be extremely convenient if you enter the app password instead of the regular email password.

Please refer to this video: https://youtu.be/YLPEY57WV3c

SugarCRM shows this message when 2SV is active or when you haven’t activated the display unlock captcha.

If using the App password then you won’t need to worry about both above things.

Thanks!