Is there a timeout setting in Sugar that would cause an open email being created to close because the screen had been open "too long" - obviously we will point out that saving as a draft would be an idea anyway.
Hey Greg Barrass,
Email composer reloads once you update the server cache i.e. changing module views in Studio. Unsaved drafts are gone at his point. Make sure this do not happen during office times if emails are used very frequently.
Björn Canales Pfisterer
Technical Support Manager
support ( at ) provalida.de