Email list with duplicate emails

Hi Sugar Clubbers,

With a distribution list that has duplicate email addresses, does the following still apply, which is taken from Sugar Market Support. I might be just being fussy on the language because the below statement reads if the same email address is included in MORE THAN ONE list... what happens if the duplicate emails are in the same list?

Deduplicating Recipients

If the same email address is included in more than one selected recipient list, Sugar Market automatically flags that email as a duplicate and ensures the email is only sent once to each unique email address.

Thanks for any comments
Justin

Parents

+1 Michael North 10 months ago

Hi Justin Ferguson ,

Great question! To clarify, Sugar Market is designed to handle duplicates efficiently, whether they occur within a single list or across multiple lists. When you have duplicate email addresses in one list or the same email address appearing in several lists added to a campaign, Sugar Market will automatically deduplicate these during the recipient gathering process. This ensures that each unique email address receives the email only once, regardless of how many times it appears in your lists.

Hope this helps clarify things!

Regards,

Michael North

Sr. Manager, Technical Support

Reply

+1 Michael North 10 months ago

Hi Justin Ferguson ,

Great question! To clarify, Sugar Market is designed to handle duplicates efficiently, whether they occur within a single list or across multiple lists. When you have duplicate email addresses in one list or the same email address appearing in several lists added to a campaign, Sugar Market will automatically deduplicate these during the recipient gathering process. This ensures that each unique email address receives the email only once, regardless of how many times it appears in your lists.

Hope this helps clarify things!

Regards,

Michael North

Sr. Manager, Technical Support

Children

0 Justin Ferguson 10 months ago in reply to Michael North

Excellent thank you for clarifying that Michael! I was getting pedantic with the wording! haha.
Thank you for the quick update!

Regards

Justin
0 Vincent Amari 10 months ago in reply to Michael North

hi Michael North

I'm curious if you know what happens in the scenario when the same email address has been used for different Contact records?

It could be either because multiple contacts share the same business email address, or a duplication of the same Contact.

Best wishes,

.

CRM Business Consultant