Email list with duplicate emails

Hi Sugar Clubbers,

With a distribution list that has duplicate email addresses, does the following still apply, which is taken from Sugar Market Support. I might be just being fussy on the language because the below statement reads if the same email address is included in MORE THAN ONE list... what happens if the duplicate emails are in the same list?

Deduplicating Recipients

If the same email address is included in more than one selected recipient list, Sugar Market automatically flags that email as a duplicate and ensures the email is only sent once to each unique email address.

Thanks for any comments
Justin

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+1 Michael North 7 months ago

Hi Justin Ferguson ,

Great question! To clarify, Sugar Market is designed to handle duplicates efficiently, whether they occur within a single list or across multiple lists. When you have duplicate email addresses in one list or the same email address appearing in several lists added to a campaign, Sugar Market will automatically deduplicate these during the recipient gathering process. This ensures that each unique email address receives the email only once, regardless of how many times it appears in your lists.

Hope this helps clarify things!

Regards,

Michael North

Sr. Manager, Technical Support
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0 Vincent Amari 7 months ago in reply to Michael North

hi Michael North

I'm curious if you know what happens in the scenario when the same email address has been used for different Contact records?

It could be either because multiple contacts share the same business email address, or a duplication of the same Contact.

Best wishes,

.

CRM Business Consultant
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0 Vincent Amari 7 months ago in reply to Michael North

hi Michael North

I'm curious if you know what happens in the scenario when the same email address has been used for different Contact records?

It could be either because multiple contacts share the same business email address, or a duplication of the same Contact.

Best wishes,

.

CRM Business Consultant
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0 Michael North 7 months ago in reply to Vincent Amari

Hi Vincent Amari

In Sugar Market, the system handles duplicates by selecting the first email address it encounters in the contact table for sending and merging purposes.

If you're utilizing custom reports and targeting specific records, ensure your report includes the Email and ContactID columns. The system will then use only the ContactID listed in your report, provided there are no duplicates within it.

For instance, if you have five contact records with the same email address, but only one record is associated with Business Unit = A, and your report filters for this specific unit, only that record will appear in your report.

Consequently, when this report is used in a campaign, the system will exclusively select that ContactID from among the five contacts sharing the same email address.

Regards,

Michael North
Sr. Manager, Technical Support
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