Service mails

Hello! 

I have some contacts who have unsubscribed from the newsletter, but I would like to be able to send them service emails, because they are clients and there can be some information that is very important for them to know.

How is this possible when they want to appear on the Guarded Watch list?

Thanks in advance. 

/Casper

Parents Reply
  • Hi James,

    Thank you for bringing up this concern. We understand the importance of having default features that are commonly used by our clients. However, enabling such a feature by default could lead to unintentional errors by users, causing massive repercussions for their data, which can result in sending unwanted emails to unsubscribed recipients violating some CAN-SPAM/GDPR regulations. 

    We will file an idea on your account to investigate the possibility of making this a default feature for future clients.

    Apologize for the oversight here about the previous post, let us know in support if you would like to enable this feature!

    Thank you for your patience and understanding.

    Regards,
    Michael North
    Sr. Manager, Technical Support

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