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Service mails

Casper Theilgaard

Hello! 

I have some contacts who have unsubscribed from the newsletter, but I would like to be able to send them service emails, because they are clients and there can be some information that is very important for them to know.

How is this possible when they want to appear on the Guarded Watch list?

Thanks in advance. 

/Casper

  • 0 Sugar Employee Badge

    Hi !

    That's an excellent question. Market does offer an option that can be enabled on your account called Transactional Emails. However, it is not enabled by default as it can be misused or accidentally used to send emails to customers who are on the guarded watch list. Nonetheless, this feature is exactly what you need for your use-case.

    You can find more information on Transactional Emails by clicking on this link: https://support.sugarcrm.com/Knowledge_Base/Market/Deliverability/Sending_Transactional_Emails/

    If you are interested in enabling this feature, please let support know, and we will add it to your account. This feature is a security attribute that will be added to your account, and we recommend adding it to your Admin Role or a specific role for a set of users. This will ensure that only the authorized users have access to this feature and prevent accidental misuse.

    I hope this addresses your question!

    Best regards,

    Michael North

    Sr. Manager, Technical Support

  • 0 in reply to Michael North

    Michael, why doesn't this come as standard for Sugar Market? Seems strange that have to request a feature such as this.

    I have had this very same problem, but when I sent a similar message over three months ago nobody came back to me to offer this solution...

    https://sugarclub.sugarcrm.com/explore/help-forums/enterprise-professional/f/enterprise-professional-questions/6097/sending-service-emails-on-mass

  • 0 Sugar Employee Badge in reply to James Walker

    Hi James,

    Thank you for bringing up this concern. We understand the importance of having default features that are commonly used by our clients. However, enabling such a feature by default could lead to unintentional errors by users, causing massive repercussions for their data, which can result in sending unwanted emails to unsubscribed recipients violating some CAN-SPAM/GDPR regulations. 

    We will file an idea on your account to investigate the possibility of making this a default feature for future clients.

    Apologize for the oversight here about the previous post, let us know in support if you would like to enable this feature!

    Thank you for your patience and understanding.

    Regards,
    Michael North
    Sr. Manager, Technical Support

  • 0 Sugar Employee Badge in reply to Michael North

    Idea #91754 for reference and linked to your Account.