Sugar Market

Sugar Market Answers & Best Practices Website activity tracking

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Website activity tracking

Vincent Amari over 3 years ago

HI,

I notice the following great documentation for setting up website tracking with SUgar Market:

https://support.sugarcrm.com/Documentation/Market/Sugar_Market_User_Guide/Web_Tracking/

However, I can't seem to find any related information to confirm if this info is also pushed into CRM Contact and Leads.

Can anyone confirm if this is already available, or if not what is the suggested best practice to do this please?

Many thanks

0 Jana Ferguson over 3 years ago

Hi Vincent,

That will depend on the sync configuration between Market and CRM, but it is an option to push Web Activity to CRM. You can find more information no the available sync configurations here: https://support.sugarcrm.com/Documentation/Market/Sugar_Market_Integrations_Guide/SugarCRM/#Configuring_the_SugarCRM_Connector

Thanks!

Jana

Director, Customer Enablement | SugarCRM
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0 Vincent Amari over 3 years ago in reply to Jana Ferguson

Hi Jane,

Thank you very much for that link. It helped find the next link which has the info about this in case useful for others reading this post:

https://support.sugarcrm.com/Documentation/Market/Sugar_Market_Integrations_Guide/SugarCRM/#Web_Activity

One other thing I'd like to know is, if a new person visits the website (tracking code is present on all pages), and fills a contact us form, can Sugar Market then create the CRM Lead and at same time send the website activity?

.

CRM Business Consultant
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0 Salma Darwazeh over 2 years ago in reply to Vincent Amari

Hi Vincent. I am interested in this topic too. We have a contact us form on the website (not a Sugar form) and wanted to check if we could create leads directly in SugarCRM. Webpage have the tracking code installed
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